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The ITIL 4 Practice: Supplier Management module focuses on how to ensure that the organisation's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating an optimised sourcing strategy, as well as closer, more collaborative relationships with key suppliers to uncover and realise new value and reduce the risk of failure.
The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Supplier Management practice in their everyday work.
The ITIL 4 SM course is part of the ITIL 4 Practice Manager (PM) designation, which encompasses a set of practice-based modules designed for performing specific work or accomplishing an objective. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Included with this course is a digital copy of the official guidance publication, ITIL 4 Supplier Management Practice.
Examination
This course pricing includes a voucher for the ITIL 4 Supplier Management Exam, which is an online proctored exam through PeopleCert. It is a 30-minute closed book exam consisting of 20 multiple choice questions, with a pass mark of 65% (13/20). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. It is also recommended to use the five official guidance publications for study and exam preparation but note they are not permitted to be used in the exam.