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Business Etiquette (PDBET)

  • Length 1 day
  • Price  NZD 750 exc GST
Course overview
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Why study this course

This course will improve your staff's understanding of professionalism within the desired expectations of your organisation. As participants, your staff will conduct themselves more professionally, communicate more effectively, and acquire the tools to create that all important first impression.

This course is delivered in partnership with PD Training.

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What you’ll learn

By the end of this course, participants will be able to:

  • Understand why business etiquette matters and how to improve business etiquette culture

  • Understand the three components of business etiquette - appearance, communication, and behaviour

  • Know how to make a great first impression and how to dress appropriately

  • Understand how to read body language

  • Understand the intricacies of introducing people in business contexts and how to remember people’s names

  • Understand the art of conversation both in person and on the phone

  • Understand how your personal style influences how you communicate

  • Know the right way to behave online in a business context

  • Explore the do's and don'ts of email etiquette

  • Explore the business etiquette of different cultures and countries

  • Know how to behave in business social contexts

  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Do Manners Matter?

  • The Case for Business Etiquette

  • The ABC of Business Etiquette

Lesson 2: How To Make An Impression

  • First Impressions do Count

  • Nothing to Wear?

  • Grooming

  • Body Language

Lesson 3: The Personal Touch

  • Introduction Etiquette

  • The Handshake

  • Polite Conversation

  • Personal Style

Lesson 4: Netiquette - Manners in the Online World

  • Civility on the Internet

  • Email Etiquette

  • Social Media Etiquette

Lesson 5: Global Business Etiquette

  • Global Business

  • Understanding Particular Cultures

Lesson 6: Social Business Etiquette

  • Hosting or Attending?

  • Awkward Dining Moments

  • Which Fork?

  • Socialising After Hours

  • Marking Employee Events

Lesson 7: Dealing with Challenges Professionally

  • Personal Issues

  • Difficult People

  • Ethical Dilemmas

Lesson 8: Reflections

  • Create an Action Plan

  • Accountability = Action




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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