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Communication Skills (PDCS)

  • Length 1 day
  • Price  NZD 750 exc GST
Course overview
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Why study this course

This communications skills training course helps people communicate appropriately and clearly in any situation.

The Communication Skills training course teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

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What you’ll learn

After completing this course participants will be able to:

  • Gain insight into their individual personality type and communication preferences by using a proprietary REACH profiling tool

  • Learn to recognise other people's personality types and communication preferences

  • Learn to adjust your own communication approach based on need and situation

  • Understand barriers to effective communication and how to overcome them

  • Learn how to effectively utilise pitch, tone and speed

  • Master the S.T.A.R. method for speaking on the spot

  • Learn to use and read body language appropriately

  • Learn how to listen more actively and effectively

  • Gain valuable insights by asking open-ended questions

  • Become a more effective communicator through the use and application of practical tools

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Communication is key to success

  • Five Habits of Highly Effective Communicators

Lesson 2: REACH - Communication Evolution Tool

  • Adjusting Your Style for a Better Approach

  • Communicating When Stressed

Lesson 3: Bridge the Gap to Communication Barriers

  • The Communication Process

  • Types of Barriers

  • Self-Awareness - Johari Window

Lesson 4: Beyond Verbal Communication

  • Understanding the Mehrabian Study

  • All About Body Language

  • Para-Verbal Communication Skills

  • The Power of Pitch

  • The Truth about Tone

  • The Strength of Speed

Lesson 5: Active Listening

  • Eight Common Barriers to Effective Listening and How to Overcome Them

  • Quadrant of Cognitive/Explanatory Styles

  • Understanding Active Listening

  • Sending Good Signals to Others

  • Ladder of Inference

Lesson 6: Asking Good Questions

  • Open Questions

  • Closed Questions

  • Probing Questions

Lesson 7: Speaking Like a STAR

  • S = Situation

  • T = Task

  • A = Action

  • R = Result

  • Using “I” Messages

  • Active Constructive Response - ACR

Lesson 8: Reflections

  • Create an Action Plan

  • Accountability = Action




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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