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Advanced Skills for Elite Personal and Executive Assistants (PDASEA)

  • Length 1 day
  • Price  $770 inc GST
Course overview
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Why study this course

This one-day Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

You'll learn to develop and enhance your social intelligence and flexibility to adapt to your manager's working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality, and much more.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

  • Adapt to their manager’s needs and style of working

  • Take initiative when needed

  • Develop social intelligence

  • Develop basic business acumen

  • Understand the importance of office management

  • Listen actively

  • Understand and use social media management

  • Handle difficult people and situations

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

During this course, participants engage in learning the theories and practice the duties of a high-level administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

This comprehensive course involves the development of skills and knowledge that the job of a personal/executive assistant demands. These include developing social intelligence, flexibility, content management skills, people management skills and prioritising tasks.

Lesson 1: The advanced elite PA and EA

  • Role defined

  • Competencies of an elite PA/EA

Lesson 2: Working with your manager

  • LDP Review - Communication Evolution Tool

  • Ok so that’s thinking and doing.... How about communicating?

  • Adjusting your style for a better approach

Lesson 3: Handling difficult and demanding people in the workplace

  • Four general intents shaping behaviour

  • What drives behaviour?

  • Coping techniques for difficult and demanding managers

  • Seven types of difficult managers and colleagues to manage

Lesson 4: Negotiation with multiple managers vs tasks

  • Should I negotiate or say NO to the task?

  • Should I say YES to the person but NO to the task?

Lesson 5: Managing the office

  • Delegation below, sideways, and upwards

  • Ten rules for successful delegation

    • 1. Determine what can be delegated

    • 2. Pick the right person

    • 3. Explain why you are delegating

    • 4. Be specific be SMARTER

    • 5. Set them up for success

    • 6. Touch base

    • 7. Don’t micromanage

    • 8. Offer feedback / Ask for feedback

    • 9. Say thanks and be patient

    • 10. Don’t over delegate

  • Delegating to profiles

Lesson 6: Social media management

  • Nine steps to help you manage social media

    1. How often

    2. Dealing with negative comments

    3. Do I need to check with anyone?

    4. If in doubt, don’t post it!!!

    5. Rules for using photos and videos

    6. Sharing Information

    7. Engagement

    8. Monitoring

    9. Physical posting vs auto posting

Lesson 7: Work-life balance

  • Distress versus eustress

  • Causes of stress

  • Four major signs and symptoms of stress

  • Are you fuelling the fire?

  • Control your cortisol

  • Mindfulness

Lesson 8: Reflections

  • Create an Action Plan

  • Accountability = action


Participants should have already completed Foundation Skills for Elite Personal and Executive Assistants or have extensive experience as a PA/EA.


Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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