Professional Development Category Banner Image

Managing Relationships: The Social Brain

  • Length 1 day or 2 half-days
  • Price  $550 inc GST
Course overview
View dates &
book now

Why study this course

Managing relationships is a critical skill, which starts with understanding others and knowing how to bring people along a journey together. The first step to understanding others is to power up and utilise our sense of empathy. In this session, we will share the science behind how we empathise and connect with others as well as techniques to develop our personal levels of empathy.

When we have empathy for another, we create an environment of Psychological Safety, which is proven to be a key success factor in fostering a healthy and productive culture. Participants learn about the benefits and importance of Psychological Safety as well as discovering what they can do to develop a culture of Psychological Safety within their organisations.

How to collaborate effectively and what gets in way, is another key focus of this course. In this session, we share the SCARF model, SCARF focuses on whether we threaten or reward one of five key domains. Participants will learn about each of the different domains and what it looks like to reward or threaten any one of these. Participants will walk away with the understanding of and tools to improve relationships through use of this model. When applied, this will encourage a culture of collaboration and productivity.

This course is appealing to aspiring, emerging and current leaders, business owners, salespeople, volunteers and teammates looking to improve cohesion and collaboration. There is an optional qualification upgrade available.

This course is often delivered in two half-days instead of one full day.

Delivered by Illuminate Group – Powered by Lumify Work.

Request Course Information

What you’ll learn

  • Understand the basic application of the theory of Psychological Safety

  • Evaluate how language and behaviours influence collaboration at a subconscious level

  • Identify changes that can be made within their current communication

  • Harness what science is telling us is the key to high performing teams

  • Implement leadership changes as a direct result of the learning

Illuminate Group logo

Illuminate at Lumify Work

The Illuminate Group enables the delivery of an integrated solution that combines contemporary management consulting solutions with outstanding leadership development programmes. Lumify Work, in partnership with Illuminate, is focused on enabling people and organisations to achieve their potential.

Who is the course for?

Anyone – current leaders, new leaders, emerging leaders, employees, individuals and volunteers.

Course subjects

  • Psychological safety

  • Improving our level of empathy

  • The SCARF model

  • Rapport building techniques


There are no compulsory prerequisites but An Introduction to Emotional Intelligence is recommended.


Lumify Work offers training through our partnership with Illuminate Group. This arrangement requires Lumify Work to provide your details to Illuminate Group for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

Personalise your schedule with Lumify USchedule

Interested in a course that we have not yet scheduled? Get in touch, and ask for your preferred date and time. We can work together to make it happen.