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Coaching and Mentoring - Online ILT

  • Length 3 hours
Course overview
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Why study this course

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

You'll gain a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback, and more.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

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What you’ll learn

After completing this course participants will be able to:

  • Understand the G.R.O.W. model and apply it

  • Learn to set appropriate, effective goals using the S.M.A.R.T. technique

  • Learn how to recognise the current state or reality of an employee's situation

  • Understand the importance of building & fostering trust with employees

  • Master the art of giving effective feedback while maintaining trust

  • Recognise & overcome common obstacles that are holding employees back

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Defining Coaching and Mentoring

  • What is Coaching?

  • What is Mentoring?

  • Introducing the GROW Model

Lesson 2: Setting Goals

  • Goals in the Context of GROW

  • Identifying Appropriate Goal Areas

  • Setting SMART Goals

Lesson 3: Understanding the Reality

  • Getting a Picture of Where you are

  • Identifying Obstacles

  • Exploring the Past

Lesson 4: The Importance of Trust

  • What is Trust?

  • Trust and Coaching

  • Building Trust

Lesson 5: Overcoming Roadblocks

  • Common Obstacles

  • Re-Evaluating Goals

  • Focusing on Progress




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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