Microsoft MB-220T00 - Dynamics 365 Customer Insights - Journeys
Length 4 days
Version A
Course overview
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Why study this course
This course will review the Dynamics 365 Customer Insights - Journeys application configuration needed to drive business growth. It will also dive into lead management, marketing forms and pages, segmentation, real-time marketing, and email marketing messages. All these pieces are tied together through interactive customer journey design, including event and survey configuration.
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
What you’ll learn
After completing this course, students will be able to:
Configure marketing applications
Manage segments and lists
Create and manage marketing forms and pages
Manage leads, contacts, and accounts
Create and manage marketing email messages
Manage customer journeys
Manage events and webinars
Configure Dynamics 365 Customer Voice
Microsoft Dynamics 365 at Lumify Work
Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights - Journeys for their organisation.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)
Course subjects
Set up and manage Dynamics 365 Customer Insights - Journeys
Advanced configuration for Dynamics 365 Customer Insights - Journeys
Review domain authentication, email best practices, and GDPR in Dynamics 365 Customer Insights - Journeys
Manage assets and content settings in Dynamics 365 Customer Insights - Journeys
Manage customers in Dynamics 365 Customer Insights - Journeys
Manage forms and pages in Dynamics 365 Customer Insights - Journeys
Manage emails, segments, and journeys in Dynamics 365 Customer Insights - Journeys
Manage subscription centers and double opt-in in Dynamics 365 Customer Insights - Journeys
Manage website visits, redirect URLs, and social postings in Dynamics 365 Customer Insights - Journeys
Create an on-site event in Dynamics 365 Customer Insights - Journeys
Create a webinar event in Dynamics 365 Customer Insights - Journeys
Promote events, manage registration and check-ins, and review results in Dynamics 365 Customer Insights - Journeys
Advanced event management features in Dynamics 365 Customer Insights - Journeys
Evaluate marketing initiatives with analytics in Dynamics 365 Customer Insights - Journeys
Review the marketing calendar in Dynamics 365 Customer Insights - Journeys
Prerequisites
Before attending this course, students must have:
Knowledge of the Dynamics 365 platform and an understanding of basic marketing principles. Power Platform experience, especially in model-driven applications, is also recommended. Dynamics 365 Customer Insights - Data experience is encouraged, either as a prerequisite or as an opportunity for further learning.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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