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Foundation Skills for Elite Personal and Executive Assistants (PDFSPA)

Length 1 day
Price NZD 750 exc GST

Course overview

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Why study this course

In this one-day Foundation Skills for Elite Personal and and Executive Assistants training course you'll learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully.

You'll be empowered with techniques to become well-organised, efficient, and well-prepared for today's evolving workplace. You'll enhance and develop your skills to communicate effectively with all levels of staff. Learn key skills like managing meetings and travel itineraries, managing conflict, the basics of reading and using body language, basic project management skills, active listening techniques, and more.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

Become highly organised using smart, efficient systems
Manage time more effectively and strategically
Master prioritisation of time, complete all important tasks, and help their manager do the same
Utilise highly effective verbal and non-verbal communication techniques
Become more proactive and empowered in their role
Communicate more effectively with their manager
Gain an insight into the importance of caring for themselves
Make the most of their 'Team of Two'

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: The effective PA

The skills and attributes of an effective PA/EA
Role defined

Lesson 2: Your winning style and how best to communicate with your manager

LDP Review - Communication Evolution Tool
- Understanding the Counsellor
- Understanding the Coach
- Understanding the Driver
- Understanding the Advisor
Adapting your approach to be effective
- Do’s and don’ts when interacting with the Counsellor
- Planning my future communication strategies with Counsellors
- Do’s and don’ts when interacting with the Coach
- Planning my future communication strategies with Coaches
- Do’s and don’ts when interacting with the Driver
- Planning my future communication strategies with Drivers
- Do’s and don’ts when interacting with the Advisor
- Planning my future communication strategies with Advisors

Lesson 3: Set up for success

Your web of influence
Key personnel in depth template
Management Personal Information Template (PIT)

Lesson 4: Working in sync

Email management
Email etiquette
Create the email however direct replies to someone else
Manage your inbox
Follow the READ principle and stay on top of your email
Manage your inbox with flags and rules

Lesson 5: Time management

Block out times for your manager
Organised review and preparation times

Lesson 6: Prioritisation to keep you on track

That’s a WRAP - getting it all done on time
WRAP technique
Ranking priorities
Anticipating time for tasks - using PERT
Beyond goal setting
The SMARTR Framework
Writing SMARTR goals
SMARTR goal template
Additional tips
Goals deconstructed
Reconstruct your SMART goal

Lesson 7: Meetings to run without a hitch!

Meeting checklist
Meeting checklist template
Agenda creation
Meeting agenda template
Keep the meeting on time - planned time interrupters
Minute-taking that you can understand
Composing your minutes
What can you do to help yourself?

Lesson 8: Reflections

Create an Action Plan
Accountability = action

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.