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Microsoft MB-240T00 - Microsoft Dynamics 365 Field Service

  • Length 3 days
  • Price  NZD 3250 exc GST
Course overview
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Why study this course

In this course students learn how to effectively configure a Dynamics 365 Field Service implementation to maximise the tools and features available to efficiently manage a mobile work force.

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What you’ll learn

After completing this course, students will be able to:

  • Configure field service applications

  • Manage work orders

  • Schedule and dispatch work orders

  • Manage the Field Service mobile app

  • Manage inventory and purchasing by using the built-in inventory management system

  • Manage Connected Field Service and customer assets

  • Implement Microsoft Power Platform

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Microsoft Dynamics 365 at Lumify Work

Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.

Who is the course for?

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Course subjects

  • Configure Microsoft Dynamics 365 Field Service

  • Configure bookable resources in Dynamics 365 Field Service

  • Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service

  • Work order management in Dynamics 365 Field Service

  • Incident types in Dynamics 365 Field Service

  • Inspections in Dynamics 365 Field Service

  • Manage scheduling options in Dynamics 365 Field Service

  • Customise the schedule board in Dynamics 365 Field Service

  • Deploying Resource Scheduling Optimisation

  • Get started with the Dynamics 365 Field Service Mobile application

  • Customise and configure the Dynamics 365 Field Service Mobile application

  • Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

  • Customer assets in Dynamics 365 Field Service

  • Set up Field Service to create work orders from IoT data

  • Create custom apps for Dynamics 365 Field Service

  • Gather customer feedback with Dynamics 365 Customer Voice


Basic understanding of Dynamics 365 features, functionality, and navigation.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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