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Negotiation Masterclass: Managing Difficult Conversations

Length ½ day
Price NZD 870 exc GST

Course overview

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Why study this course

This half-day workshop focuses on developing your own negotiation style to effectively manage difficult people. You'll learn to recognise and respond to competitive versus cooperative behaviour, tailoring your approach to each. The session will also help you identify your own reflex style and how it affects interactions with challenging individuals. By understanding these dynamics, you can better control the negotiation climate and navigate difficult personalities with confidence.

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What you’ll learn

Reflect on negotiators who are competitive and cooperative
Distinguish competitive and cooperative behaviours
Identify own reflex style
Extend flexibility, test boundaries and expand comfort zones
Choose style in responses to the OP's style
Implement style choice through control of time and place
Rehearse to develop options in controlling the mood of a negotiation.

ENS at Lumify Work

Lumify Work is proud to partner with ENS for the delivery of virtual and face-to-face negotiation advice, support, and training. In the past four decades and across over 70 countries, ENS has established a reputation as a trusted negotiation partner for some of the world’s largest organisations, including PwC, Johnson & Johnson, Adidas, and Woolworths.
ENS is part of the EdventureCo Group, as is Lumify Work.

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Who is the course for?

Lower to upper management within client facing departments such as sales, customer service, HR and recruitment, etc.

Course subjects

This workshop focuses on the Negotiation element of Style and its implementation through control of these Climate elements, with an emphasis on managing difficult people.

Prerequisites

There are no prerequisites to register for this course.

Industry Association Recognition

Continuing Professional Development (CPD)

All ENS Negotiation and Influencing Courses are independently accredited by the CPD Standards Office. The CPD Standards accreditation operates internationally and meets the CPD requirements and expectations for all professional bodies, regulators, and membership organisations across the globe.

THIRD PARTY REGISTRATION

Lumify Work promotes courses which are delivered by ENS; both companies are part of the EdventureCo Group. This arrangement requires Lumify Work to provide your details to ENS for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.