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Problem Solving and Decision Making (PDPSDM)

  • Length 2 days
  • Price  NZD 1500 exc GST
Course overview
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Why study this course

Correct and timely decision-making can be done using specific techniques and enhanced knowledge of the self and situations. During this course, you'll receive training in applying problem solving to help decision making, identify appropriate solutions, use creativity, evaluate situations and people, predict outcomes, and more.

In the workplace, you'll need to make decisions and resolve problems frequently. And while many of your decisions are not so important, some are potentially life changing. So learning how to use effective strategies and tools will help you to make the right decisions at the right time.

This course provides you with skills such as problem solving techniques and models, organising methods, ways to conduct research, and identifying options to achieve accurate decision-making and problem solving.

This course is delivered in partnership with PD Training.

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What you’ll learn

After completing this course, participants will be able to:

  • Apply problem-solving steps and tools

  • Analyse information to clearly describe problems

  • Identify appropriate solutions

  • Think creatively and be a contributing member of a problem-solving team

  • Select the best approach for making decisions

  • Create a plan for implementing, evaluating, and following up on decisions

  • Avoid common decision-making mistakes

  • Understand problem-solving

  • Make correct and timely decisions

  • Use problem-solving model and toolkit

  • Use SWOT Analysis

  • Make good group decisions

  • Analyse and select solutions

  • Plan and organise

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Introduction

  • Icebreaker

  • Workshop Objectives

Lesson 2: Getting Real

  • Pre-Assignment Review

  • Debrief

Lesson 3: Definitions

  • Defining Problem Solving and Decision Making

  • Problem Identification

  • Eight Essentials to Defining a Problem

  • Problem Solving in Action

Lesson 4: The Problem Solving Model

  • Model Overview

  • Real Problems

  • Phase One

  • Phase Two

  • Phase Three

Lesson 5: Making Decisions

  • What it Means

  • Types of Decisions

  • Facts versus Information

  • Decision-Making Traps

Lesson 6: Case Study

  • The Truck

  • Debrief

Lesson 7: The Problem Solving Toolkit

  • The Basic Tools

  • The Fishbone

  • Degrees of Support

  • Creative Thinking Methods

  • Brainstorming and Brainwriting

  • More Methods

Lesson 8: Making Good Group Decisions

  • Working Toward the Decision

  • Avoiding Fatal Mistakes

Lesson 9: Aspirinia

  • Decision Information

  • Individual Actions Steps

  • Group Planning

Lesson 10: Analysing and Selecting Solutions

  • Selecting Criteria

  • Creating a Cost-Benefit Analysis

Lesson 11: Swotting Up

  • SWOT Analysis

  • Individual Analysis

Lesson 12: Planning and Organising

  • Introduction

  • Follow-Up Analysis

  • Evaluate

  • Adapt, Close, and Celebrate




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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