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Supervising Others (PDSO)

Length 1 day
Price NZD 750 exc GST

Course overview

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Why study this course

Become more efficient and proficient at delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline when required.

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervising/managing staff, will benefit from our one-day course developed for new and existing managers and supervisors.

This course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal and informal feedback, and much more.

This course is delivered in partnership with PD Training.

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What you’ll learn

By the end of this course, participants will be able to:

Set clear expectations for team members
Set S.M.A.R.T. goals for team members that motivate and inspire dedication
Effectively assign work that has been set according to each employee and situation
Master techniques to delegate effectively and confidently
Develop approaches to conducting formal feedback sessions
Provide informal, constructive feedback
Develop priorities and time management strategies as a team leader
Establish conflict resolution strategies
Work with new or existing teams
Create a path for personal development

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

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Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: You as the Supervisor

Competencies of a Winning Supervisor
What to Do If You’ve Been Promoted from Within the Team

Lesson 2: Communicating to your Team

LDP Review - Communication Evolution Tool
Adjusting Your Style for a Better Approach

Lesson 3: Set the Expectations

Vision
How Does Your Team Fit into the Bigger Picture?
Define the Requirements
Set the Expectations with SMART’ER Goals
The SMART’ER Way

Lesson 4: Successful Delegation

Ten Rules for Successful Delegation
Degrees of Delegation
Troubleshooting Delegation

Lesson 5: The Art of Feedback

Types of Feedback
Three Stages to Receiving Feedback
Five Top Tips to Prepare Yourself to Provide Feedback
Feedback Delivery Tools
Difficult Feedback
Seeking Feedback

Lesson 6: Managing Your Time

The 80/20 Rule
Prioritising with the Urgent-Important Matrix
Block Out Times Around Your Energy Cycle

Lesson 7: Managing Conflict

Tuckman and Jensen Four Phase Model
Team Development Stages
Using a Conflict Resolution Process
Alternate Techniques
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team

Lesson 8: Reflections

Create an Action Plan
Accountability = Action

Prerequisites

None

THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.