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Supervising Others (PDSO)

  • Length 1 day
  • Price  NZD 750 exc GST
Course overview
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Why study this course

Become more efficient and proficient at delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline when required.

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day. Anyone who supervises others, especially those who are new to supervising/managing staff, will benefit from our one-day course developed for new and existing managers and supervisors.

This course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal and informal feedback, and much more.

This course is delivered in partnership with PD Training.

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What you’ll learn

By the end of this course, participants will be able to:

  • Set clear expectations for team members

  • Set S.M.A.R.T. goals for team members that motivate and inspire dedication

  • Effectively assign work that has been set according to each employee and situation

  • Master techniques to delegate effectively and confidently

  • Develop approaches to conducting formal feedback sessions

  • Provide informal, constructive feedback

  • Develop priorities and time management strategies as a team leader

  • Establish conflict resolution strategies

  • Work with new or existing teams

  • Create a path for personal development

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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: You as the Supervisor

  • Competencies of a Winning Supervisor

  • What to Do If You’ve Been Promoted from Within the Team

Lesson 2: Communicating to your Team

  • LDP Review - Communication Evolution Tool

  • Adjusting Your Style for a Better Approach

Lesson 3: Set the Expectations

  • Vision

  • How Does Your Team Fit into the Bigger Picture?

  • Define the Requirements

  • Set the Expectations with SMART’ER Goals

  • The SMART’ER Way

Lesson 4: Successful Delegation

  • Ten Rules for Successful Delegation

  • Degrees of Delegation

  • Troubleshooting Delegation

Lesson 5: The Art of Feedback

  • Types of Feedback

  • Three Stages to Receiving Feedback

  • Five Top Tips to Prepare Yourself to Provide Feedback

  • Feedback Delivery Tools

  • Difficult Feedback

  • Seeking Feedback

Lesson 6: Managing Your Time

  • The 80/20 Rule

  • Prioritising with the Urgent-Important Matrix

  • Block Out Times Around Your Energy Cycle

Lesson 7: Managing Conflict

  • Tuckman and Jensen Four Phase Model

  • Team Development Stages

  • Using a Conflict Resolution Process

  • Alternate Techniques

  • Maintaining Fairness

  • Seeking Help from Within the Team

  • Seeking Help from Outside the Team

Lesson 8: Reflections

  • Create an Action Plan

  • Accountability = Action




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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