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Dealing with Difficult People in the Workplace - Online ILT

  • Length 3 hours
Course overview
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Why study this course

Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefitting from confrontation because you can now manage difficult people and situations with ease. After attending this life-changing course you’ll be empowered to better manage difficult people and situations.

You'll learn how to discover the root causes of conflict, how certain behaviours impact others, and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff, or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution, and prevent further issues going forward. You'll also have an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

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What you’ll learn

After completing this course participants will be able to:

  • Identify root causes of difficult behaviour

  • Approach and manage difficult people

  • Understand particular types of behaviour

  • Deal with passive and aggressive behaviour

  • Deal with workplace conflicts


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PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.


Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.


Course subjects

Lesson 1: It All Starts with Me

  • My Profile

  • My Response

Lesson 2: Communication is Key

  • Dealing with Passive and Aggressive Behaviour

  • Responding Assertively

Lesson 3: Dealing with Particular Behaviours

  • Bullies

  • Discrimination

  • Gossips

  • Dealing with Particular Types of Behaviour

Lesson 4: Self-Preservation

  • Monitoring Signs of Stress

  • Allies and Mentors

  • Tips for Dealing with Challenging People


Prerequisites

None


THIRD PARTY REGISTRATION

Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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