ITIL® 4 Foundation is the entry-level certification in the ITIL 4 certification scheme.

Lumify Work offers two different course options, designed for a variety of different students:


The ITIL 4 Foundation certification is entry-level and offers candidates a general awareness of the key elements, concepts, and terminology used in ITIL 4 for modern IT-enabled service management.

The three-day ITIL 4 Foundation course is for those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
Prerequisite: None

Lumify Work also offers a two-day ITIL 4 Foundation - Fast Track course for students with some practical working experience in IT and Service Management. The exam and resulting certification is the same as for the three-day course.
Prerequisite: 2-3 years of practical working experience in IT and Service Management

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ITIL 4 Certification Scheme Diagram

ITIL 4 Certification Scheme diagram (2023)

Click here to open a larger version of the above diagram.


We have compiled some answers to Frequently Asked Questions here.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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