ITIL Foundation

All students commence their ITIL certification journey with the ITIL 4 Foundation certification.

  • Students who are new to ITIL will take the three-day ITIL 4 Foundation course

  • Students with at least two-to-three years of practical working experience in IT and Service Management may opt for Lumify Work's two-day ITIL 4 Foundation - Fast Track course

ITIL 4 Certification Designations

The ITIL 4 Certification Scheme comprises two separate designations which may be pursued after passing ITIL 4 Foundation.

To obtain the ITIL Managing Professional (ITIL MP) designation or ITIL Strategic Leader (ITIL SL) designation, the candidate must complete all modules in the relevant stream, with Direct, Plan and Improve (DPI) being common to both streams. If both designations are successfully attained, the candidate will be eligible to apply for assessment to become an ITIL Master.

ITIL v3 Bridging Qualification

There is only one bridge offered for ITIL v3 certified candidates. This is available to an existing ITIL Expert or anyone with at least 17 credits in the existing ITIL v3 certification scheme. The Transition Module leads to the ITIL Managing Professional designation.

Important note: the Managing Professional (MP) Transition course and the associated exam were discontinued by PeopleCert on 30 September 2022 and are no longer available.


What is an ITIL certification course?
ITIL stands for Information Technology Infrastructure Library, and is the pre-eminent framework for managing IT service delivery globally. ITIL is a service lifecycle model that prescribes processes during the design, development, delivery and support of IT services. Businesses that adopt the ITIL framework ensure their services are delivered to a high standard.

An ITIL certification course is a qualification in the field of IT service management. ITIL Foundation is the entry-level certification, followed by ITIL Managing Professional and/or ITIL Strategic Leader, and finally ITIL Master.

How do I get ITIL certified?
You can become ITIL certified by taking Lumify Work's ITIL training courses then sitting and passing the relevant exams. Most of our ITIL courses include an exam voucher.

Are ITIL courses right for you?
ITIL courses are a set of best practices and principles, and the framework is based on organisational cultural shifts and embracing change. If you’re someone who wants to further your career in IT service management and ensure you’re always delivering outputs efficiently and effectively, then ITIL is for you.


We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

AXELOS has also provided this short video about the transition from ITIL v3 to ITIL 4.

How to transition from ITIL v3 to ITIL 4

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring.

Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process.

For full details please see PeopleCert's Guide for Online Proctored Exams.