ITIL® Master is the highest level of achievement in the ITIL 4 certification scheme. This designation validates that you have mastered the full suite of ITIL competencies, and recognises the universal and diverse knowledge developed during your ITIL training and certification journey.


To be awarded ITIL Master, a candidate must have achieved all three ITIL intermediate designations and passed all exams. By combining the MP, SL, and PM designations, the ITIL 4 Master demonstrates the capability to apply the principles, concepts, methods, and techniques from ITIL in the workplace at strategic, tactical, and operational levels.

Key benefits include:

  • Distinguish yourself from your peers - in 2020 there were only 100 people worldwide with ITIL v3 Master status (source: Axelos)

  • Demonstrate your well-rounded, superior knowledge of ITIL best practice

  • Prove your extensive 'hands-on' ITIL experience and demonstrate active involvement in ITIL implementation

The path to achieving ITIL 4 Master includes multiple exams which assess your ability to understand, apply, and analyse many ITSM concepts, methods, and tools. This includes assessment on all four of the Managing Professional modules, a case-based assessment on Digital and IT Strategy as part of the Strategic Leader designation, and detailed study of at least five management practices or at least one of the specialist Practice Manager tracks.

The ITIL 4 Master is the pinnacle of a long and demanding journey but a rewarding and valuable experience for anyone who achieves it.


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ITIL 4 Certification Scheme Diagram

ITIL 4 Certification Scheme diagram (2023)

Click here to open a larger version of the above diagram.


We have compiled some answers to Frequently Asked Questions here.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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