The ITIL® Practice Manager (ITIL PM) is one of three intermediate designations in the ITIL 4 certification scheme.

ITIL PM is comprised of 34 Management Practices, with some available as part of a Specialist track of five practices.


ITIL Practice Manager (ITIL PM) is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. Individuals can demonstrate their understanding and application of the concepts covered in the ITIL Management Practices at both strategic and operational levels, maximising value from these practices.

ITIL PM consists of practice-based modules which can be bundled, mixed, and matched. There are 34 ITIL management practices in total, representing some of the most practical resources of the framework.

ITIL PM contains three Specialist tracks, each consisting of a set of five individual practices:

Prerequisite: Successful completion of ITIL 4 Foundation certification.

To be awarded ITIL Practice Manager designation you must complete any combination of five practices and also hold ITIL 4 Specialist: Create, Deliver and Support certification.

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ITIL 4 Certification Scheme Diagram

ITIL 4 Certification Scheme diagram (2023)

Click here to open a larger version of the above diagram.


We have compiled some answers to Frequently Asked Questions here.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (AgileSHIFT®, ITIL®, Lean Six Sigma, MoP™, M_o_R™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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