Overview
This certification validates your ability to design and implement AI-powered contact center solutions in Microsoft Dynamics 365 for scalable service and growth.
As a candidate for this Microsoft Certification, you’re a contact center engineer or solutions pro who designs, implements, and supports AI-powered contact center solutions by using Microsoft Dynamics 365 Contact Center and service-oriented autonomous agents. Your role involves translating business and service requirements into scalable, well-governed contact center solutions that include human representatives and AI-driven capabilities.
Recommended approach:
Step 1: Review the skills and knowledge required to certify.
Step 2: Train for certification exams.
Course: Microsoft AB-250T00 - Transform Contact Center Experiences with AI in Dynamics 365
Step 3: Schedule the AB-250 exam and get certified.
