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Microsoft AB-250T00 - Transform Contact Center Experiences with AI in Dynamics 365

Length 3 days

Course overview

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Why study this course

In this course students learn how to configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features. Learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third‑party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasises understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.

Please note: This course is due to be released by Microsoft on May 1st, 2026.

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What you’ll learn

After completing this course, students will be able to:

Configure and operate intelligent contact centers with Microsoft
Deploy contact centers with AI, Copilot, CCaaS integration
Understand channels, users, and security for scalable engagement
Configure channels, security, routing, and AI‑assisted capabilities
Design contact centers across voice and digital channels

Small and Medium Business at Lumify Work

As the leading provider of information and communications technology training in Australasia, we designed and put together training programs to help small businesses keep pace with the technological changes that drive business transformation.

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Who is the course for?

This course is intended for implementation professionals who are responsible for designing, configuring, and deploying contact center solutions and want to deepen their skills at the intermediate level.

Course subjects

This information will be released soon.

Prerequisites

Before attending this course, students should already have a basic understanding of contact center concepts.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.