ITIL® Strategy (Version 5)

Length 3 days
Inclusions Exam voucher

Course overview

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Why study this course

ITIL Strategy (Version 5) course is designed for professionals and leaders to help align business goals with technical processes, delivering strategies to create value. You’ll build the knowledge to turn strategic objectives into actionable plans, balancing long-term vision with day-to-day demands.

ITIL Strategy develops a practical approach for implementing and refining digital business strategies in complex, fast-changing environments. You’ll explore how to align technology, investment, and operational activity with wider organisational goals, ensuring that products and services create measurable value.

Inclusions

A voucher for the ITIL 5 Strategy Exam is also included.

Examination

The ITIL Strategy (Version 5) examination is intended to assess whether you can demonstrate sufficient understanding of the concepts of the ITIL Framework and apply these concepts in a real-life situation.

To be awarded the ITIL Strategy qualification, you must complete the examination:

Exam: 90-minute, 40 questions, multiple-choice administered by the examination body, PeopleCert.

This is an OPEN BOOK Exam with a passing mark of 70% (28 correct) required to receive your certificate.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

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What you’ll learn

By attending this course, it will prepare you for the examination leading to the ITIL® Strategy (Version 5) Certificate from PeopleCert.

At the end of your ITIL® Strategy (Version 5) course, you will be able to:

Align technology investments with business strategy and outcomes
Develop strategies that remain effective in uncertain and rapidly evolving environments
Translate strategic goals into practical, actionable initiative
Balance long-term direction with day-to-day operational demands
Make confident, evidence-based decisions that support the creation of value
Contribute to a culture of continuous improvement and transformation

ITIL at Lumify Work

Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.

View all ITIL at Lumify Work courses

Who is the course for?

ITIL® Strategy (Version 5) is for Professionals and Leaders involved in the tactical and operational levels and who are responsible for implementing strategy across their organisation.

Course subjects

KEY Concepts of ITIL

Understanding the ITIL guiding principals
Concepts of product and service management
Understand ITIL Product and Service Lifecycle
Understand the ITIL Four Dimensions
The components of the ITIL value System and
The Key concepts of experience management

The ITIL Strategy

Examine the key concepts of strategy, digital strategy, vision, purpose, values, digital transformation and how they relate to business and operating models
How strategy influences the Four Dimensions of ITIL
How the strategy model is involved in the development and implementation lifecycles
Understanding the strategy development lifecycle, capabilities, resources, and how to apply the observe, orient, decide and plan steps
Understanding the strategy implementation lifecycle, and how to apply the plan, execute, synthesize and reflect activities
A look at sustainability in strategy management
Examine the roles involved in strategy management, AI capability model, Organisational Change Management (OCM), digital ethics, complexity thinking, portfolio management, risk management and sustainability
ITIL and AI and how experience management can be a benefit
AI Governance supporting experience

ITIL Product and other frameworks

ITIL, DevOps and other frameworks working together

Prerequisites

Must hold a valid Certificate for either ITIL4® Foundation OR ITIL® Foundation (Version 5).

The ITIL® Foundation certification is a prerequisite for the ITIL (Version 5) Higher-Level qualifications

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.