Professional Development Category Banner Image

Email Etiquette - Online ILT

  • Length 3 hours
Course overview
View dates &
book now

Why study this course

In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations overlook the etiquette framework that should be in place when using this very important business communications tool.

An international workplace survey found that 83% of us use email, the internet, or both while at work; and most people are convinced it makes them more productive. However the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the internet.

This course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates, and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office - or anywhere with an internet connection. The class utilises secure video conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat, and breakout sessions.

Please note: these classes run to a very tight schedule. Please join the class at least 10 minutes prior to commencement so you are ready to participate and don't miss a minute!

This course is delivered in partnership with PD Training.

Request Course Information

What you’ll learn

After completing this course, students will be able to:

  • Master effective email structures to achieve clarity and successful communication

  • Learn to write for the reader, starting with effective subject lines

  • Make the most of 'email estate'

  • Carefully consider the email recipients

  • Learn to work within principles or 'rules of thumb' to ensure professional, clear, and effective emails

  • Perfect grammar because it matters

  • Format messages for readability

  • Master the inbox using some core principles and email functions

PD Training Logo - Transparent

PD Training at Lumify Work

PD Training is Australia's leading provider of professional development training, cutting edge psychometric profiling and HR services. They help companies provide training and development to their staff that is on-target, fun, retained, and achieves their goals.
Lumify Work partners with PD Training to offer an extensive range of Professional Development training and short courses, through a network of over 400 specialist trainers.

Who is the course for?

This is a practical class that is suitable for all audiences, and provides participants with tools they can apply on-the-job (and in other contexts) the very next day.

Course subjects

Lesson 1: Create Structure for Success

  • Forward, To, CC, BCC

  • Urgent

  • ! High Importance vs Low Importance

  • Subject

  • Salutation

  • Introduction, Body, Conclusion

  • Signature

  • Draft

  • Time Delays

Lesson 2: Rules of Thumb

  • Effective Subject lines: Tell Me What You Need

  • One Page View Only

  • Average 15 Words per Sentence

  • As Short as Possible - Avoid Extra Words

  • 2-3 Lines per Paragraph Maximum

Lesson 3: Grammar Perfect

  • Using Spell Checker

  • Check for Simple Sentences

  • Use the Active Voice

  • Use of Punctuation

  • Use of Emoticons

  • Use of Text Talk

Lesson 4: Formatting your Email Message

  • Email Style

  • Writing the Email

  • Selecting Your Format Settings

  • Choose the Right Font

  • Select Appropriate Colours

  • Enhancing Readability

  • Avoid All Upper or Lowercase Letters

  • Arranging Text into Vertical Lists

  • Sending Attachments with Care




Lumify Work offers training through our partnership with PD Training. This arrangement requires Lumify Work to provide your details to PD Training for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

Personalise your schedule with Lumify USchedule

Interested in a course that we have not yet scheduled? Get in touch, and ask for your preferred date and time. We can work together to make it happen.