ServiceNow Human Resources Fundamentals (HRF)

What you’ll learn

Upon completion of this course, students will be able to:

• Review the ServiceNow HRSD solution and its capabilities

• Configure HR criteria, User criteria, document templates, and HR Profiles

• Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events

• Configure HR Case and Task Templates

• Create HR Knowledge articles and learn about the Knowledge Management lifecycle

• Explore Skills and auto-assign HR Cases based on skills

• Learn about the security constraints that determine access to HR data

• Gain practical knowledge of HR Case Management and HR surveys

• Drill into results via reporting and dashboards

ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorized Training Partner for ServiceNow.

View all ServiceNow at Lumify Work courses

Who is the course for?

This course is for anyone wanting to learn how to automate standard HR processes within an organisation.

Prerequisites

Attendees must have completed the ServiceNow Administration Fundamentals (SNAF) course.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.