Implementing Cisco Collaboration Core Technologies (CLCOR)

  • Length 5 days
  • Version 1.1
Course overview
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Why study this course

This course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications. 

Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.

Aligns to certification

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What you’ll learn

After taking this course, you should be able to:

  • Describe the Cisco Collaboration solutions architecture

  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)

  • Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronisation and user authentication

  • Implement Cisco Unified Communications Manager provisioning features

  • Describe the different codecs and how they are used to transform analogue voice into digital streams

  • Describe a dial plan, and explain call routing in Cisco Unified Communications Manager

  • Implement Public Switched Telephone Network (PSTN) access using MGCP gateways

  • Implement a Cisco gateway for PSTN access

  • Configure calling privileges in Cisco Unified Communications Manager

  • Implement toll fraud prevention

  • Implement globalised call routing within a Cisco Unified Communications Manager cluster

  • Implement and troubleshoot media resources in Cisco Unified Communications Manager

  • Describe Cisco Instant Messaging and Presence, including call flows and protocols

  • Describe and configure endpoints and commonly required features

  • Configure and troubleshoot Cisco Unity Connection integration

  • Configure and troubleshoot Cisco Unity Connection call handlers

  • Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company

  • Analyse traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic

  • Define QoS and its models

  • Implement classification and marking

  • Configure classification and marking options on Cisco Catalyst® switches

Cisco at Lumify Work

Lumify Work is a Platinum Learning Partner and we are the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. Lumify Work has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality instructors and content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world’s leading vendors as preferred training partner.

Ahead of the technology curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

  • Students preparing to take the CCNP Collaboration certification

  • Network administrators

  • Network engineers

  • Systems engineers

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on [email protected]

Course subjects

  • Describing the Cisco Collaboration Solutions Architecture

  • Exploring Call Signaling over IP Networks

  • Integrating Cisco Unified Communications Manager LDAP

  • Implementing Cisco Unified Communications Manager Provisioning Features

  • Exploring Codecs

  • Describing Dial Plans and Endpoint Addressing

  • Implementing MGCP Gateways

  • Implementing Voice Gateways

  • Configuring Calling Privileges in Cisco Unified Communications Manager

  • Implementing Toll Fraud Prevention

  • Implementing Globalised Call Routing

  • Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager

  • Describing Cisco Instant Messaging and Presence

  • Enabling Cisco Jabber®

  • Configuring Cisco Unity Connection Integration

  • Configuring Cisco Unity Connection Call Handlers

  • Describing Collaboration Edge Architecture

  • Analysing Quality Issues in Converged Networks

  • Defining QoS and QoS Models

  • Implementing Classification and Marking

  • Configuring Classification and Marking on Cisco Catalyst Switches

Lab outline

  • Using Certificates

  • Configure IP Network Protocols

  • Configure and Troubleshoot Collaboration Endpoints

  • Troubleshoot Calling Issues

  • Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager

  • Deploy an IP Phone Through Auto and Manual Registration

  • Configure Self-Provisioning

  • Configure Batch Provisioning

  • Explore the Cisco VoIP Bandwidth Calculator

  • Configure Regions and Locations

  • Implement Endpoint Addressing and Call Routing

  • Implement PSTN Calling Using MGCP Gateways

  • Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)

  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions

  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway

  • Configure Calling Privileges

  • Implement Toll Fraud Prevention on Cisco Unified Communications Manager

  • Implement Globalised Call Routing

  • Deploy an On-Premise Cisco Jabber Client for Windows

  • Configure the Integration Between Unity Connection and Cisco UCM

  • Manage Unity Connection Users

  • EAI: Configure QOS


  • Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing

  • Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)

  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.