What you’ll learn
By attending this course, it will prepare you for the examination leading to the ITIL® AI Governance (Version 5) Certificate from PeopleCert.
At the end of your course, you will be able to:
Understand the key concepts of ITIL and governance, including the differences between corporate governance, IT governance, AI governance, regulation, management, and leadership, and how their purposes, responsibilities, and decision-making differ.
Understand the fundamentals of AI, including different AI types, their characteristics, capabilities, and risks such as bias, hallucinations, privacy concerns, and inappropriate autonomy.
Explore how AI creates value through improved business outcomes, digital transformation, service management, automation, and strategy execution, while recognising associated opportunities and risks.
Examine the ITIL AI Capability Model and how different AI capabilities influence behavior, risk exposure, governance requirements, decision-making, and human oversight.
Learn the principles and practices of AI governance, including ethics, risk management, compliance, accountability, and oversight, and how organisations can assess readiness, implement controls, manage Shadow AI, monitor performance, and continually improve governance.
Apply AI governance concepts to real-world scenarios by assessing AI use cases, evaluating governance maturity and risks, defining and implementing governance controls, and maintaining governance frameworks that balance business objectives, ethics, compliance, sustainability, and stakeholder trust throughout the AI lifecycle
ITIL at Lumify Work
Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.
Who is the course for?
ITIL® AI Governance (Version 5) is designed for professionals responsible for managing, implementing, or overseeing AI within digital services and IT environments. It is particularly valuable for those who must ensure that AI technologies are implemented responsibly, ethically, and in accordance with established governance and regulatory frameworks.
This training may be beneficial to:
IT Service Managers
Business Leaders and Executive
AI and Machine Learning Engineers
Business and Data Analysts
Course subjects
Governance in an AI World
What is Governance?
What is AI and what can be Governed?
When AI Governance Fails: Capabilities, Risks, and Controls
ITIL as a Governance Toolkit
Assess and Stress-Test and Define and Design
AI Governance Key Terms and Concepts
The ITIL AI Governance Improvement Model and Governance Patterns
Assessing and Stress-Testing AI Governance Readiness (Assess step)
Defining Governance Requirements and Designing Adjustments (Design step)
AI Governance Improvement Model
Implementing AI Governance Adjustments (Implement step)
Maintaining, Assuring, and Improving AI Governance (Maintain step)
Governance Orientation, Stewardship, and Continual Improvement
Implementing AI Governance Improvements
Maintaining the AI Governance System
AI Value in Industries and Organisational Functions
Scenario Context and Governance Baseline
Connecting AI Governance with Frameworks, Regulations, and Standards
The ITIL AI Governance Improvement Model and Governance Patterns
Compliance, Regulation, and External Alignment
Holistic and End-to-End Scenario Application
Prerequisites
There are no prerequisites for ITIL® AI Governance (Version 5).
PeopleCert Exams
All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.
To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.
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Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
