ITIL® Managing Professional Transition (Version 5) - Self-paced

Length 180 days
Inclusions Exam voucher

Course overview

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Why study this course

ITIL Managing Professional (MP) Transition (Version 5) - Self-paced course is a for those already holding the ITIL® 4 Managing Professional or ITIL® v3 Expert designations and would like to fast-track to the latest evolution of the world's most leading “Best Practice” and trusted service management framework.

This course will cover the key changes and enhancements introduced across ITIL® Product, Service, and Experience in a combined format as well as ITIL Transformation (Version 5) providing guidance to transform the way you work, balancing governance, execution, and continual improvement to navigate uncertainty and complexity effectively.

This is the most effective way to bring your credentials and knowledge and skills up to date with the latest version of ITIL.

Inclusions

Access to eLearning modules for 180 days
Official Training Materials (OTM) & eBook
Exam bundle valid for 12 months

Examination

To be awarded the ITIL Managing Professional or ITIL Master qualification, you must complete the two examinations which are online proctored exams through PeopleCert.

Exam 1: ITIL Transformation (Version 5)

A 90-minute, 40 questions, multiple-choice, Open Book exam.
A passing mark of 70% is required to receive your certificate.

Exam 2: ITIL Managing Professional Transition – Product, Service, Experience (Version 5)

A 120-minute, 60 question, multiple-choice, Open Book exam.
A passing mark of 70% is required to receive your certificate.

After passing the exam, each student’s certificate will be made available to them via PeopleCert.

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What you’ll learn

Describe the ITIL® Product and Service Lifecycle and its activities
Distinguish between product, service and experience perspectives
Describe the purpose, steps and outputs of all eight lifecycle activities and apply a product and service perspective to each
Understand lifecycle integration, value streams and operating models
Explain the ITIL® Experience Model and its components, including concepts, roles, interactions, journeys and expectations
Apply the ITIL® Transformation Model and its governance concepts
Explain the role of AI in product, service and experience management as well as transformation
Understand how the ITIL® Version 5 modules integrate with PRINCE2® and DevOps Institute frameworks.

ITIL at Lumify Work

Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.

View all ITIL at Lumify Work courses

Who is the course for?

This course is designed for any ITIL® professionals who have invested in an ITIL® 4 Managing Professional, ITIL® 4 Master, ITIL® v3 Expert or ITIL® v3 Master designations and are looking for a straightforward upgrade path to the equivalent ITIL® Version 5 designation.

Course subjects

Key ITIL terms and definitions

Key concepts of ITIL
Introduction to digital products and services
The ITIL Product and Service Lifecycle management activities
Key concepts of experience

The value chain activities

Key concepts and practices
Execution steps and outputs
Success factors and Metrics
Managing the end-to-end lifecycle

ITIL Experience

Experience and the ITIL Four Dimensions
Experience in the ITIL Product and Service Lifecycle
Key concepts of experience capture and evidence
Service relationships, agreements, and journeys (Organsitations and Stakeholders)
Digital experience improvement

ITIL and AI

AI governance
Use of AI within the ITIL context

Introduction to ITIL Transformation

Key concepts of ITIL
The Key concepts of ITIL Transformation

The ITIL Transformation Model

Layers, stages, steps, and contextual adaptation in transformation
Examples of End-to-end transformation

Common patterns for transformation

Introduction to common transformation patterns (initiation, governance, execution)

Measurement, learning, and synthesis

Tools, methods, and techniques
Measurement and evidence
Learning and knowledge transfer

ITIL and AI

Transformation in the AI context
AI governance

ITIL Product and other frameworks

ITIL, DevOps and other frameworks working together as part of the product and service lifecycle

Prerequisites

ITIL®4 Managing Professional or ITIL Master Designation.
Or ITIL® v3 Experts or ITIL® v3 Master.

Industry Association Recognition

Project Management Institute (PMI®)

Contact hours: 35 hours
Professional Development Units (PDUs): 35 PDUs

Australian Institute of Project Management (AIPM®)

Continual Professional Development (CPD) points: 5 points

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

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Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.