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Microsoft MB-260T00 - Microsoft Customer Insights - Data Specialty

  • Length 4 days
Course overview
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Why study this course

Dynamics 365 Customer Insights - Data specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention.

Learn about the Dynamics 365 Customer Insights - Data solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This course begins with importing and transforming your customer data and culminates with extending your customer data platform solution into the Power Platform and Dynamics 365 applications.

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What you’ll learn

After completing this course, students will be able to:

  • Design Dynamics 365 Customer Insights - Data solutions

  • Ingest data into Customer Insights - Data

  • Create customer profiles through data unification

  • Implement AI predictions in Customer Insights - Data

  • Configure measures and segments

  • Configure third-party connections

  • Administer Customer Insights - Data


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Microsoft Dynamics 365 at Lumify Work

Lumify Work is your best choice for training and certification in any of Microsoft’s leading technologies and services. We’ve been delivering effective training across all Microsoft products for over 30 years, and are proud to be Australia's and New Zealand’s first and largest Microsoft Gold Learning Solutions Partner. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by Microsoft Certified Trainers. Join more than 5,000 students who attend our quality Microsoft courses every year.


Who is the course for?

Students should be familiar with Dynamics 365 Customer Insights - Data and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.


Course subjects

  • Get started with Dynamics 365 Customer Insights - Data

  • Ingest data into Customer Insights - Data

  • Create a unified customer profile in Dynamics 365 Customer Insights - Data

  • Work with Dynamics 365 Customer Insights - Data

  • Enrich data and predictions with Customer Insights - Data


Prerequisites

Before attending this course, students must have:

  • Familiarity with Dynamics 365 Customer Insights - Data

  • Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform




Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


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