What you’ll learn
Upon completion of this course, students will be able to:
Design AI solutions within the platform with confidence
Implement AI solutions with strong technical depth
Scale AI solutions effectively
Apply governance best practices throughout AI solution development and deployment
ServiceNow at Lumify Work
ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorized Training Partner for ServiceNow.
Who is the course for?
The ServiceNow AI Implementation (SNAII) course is ideal ServiceNow Administrators, AI Stewards, Application Developers, and IT Professionals who implement and manage ServiceNow's AI capabilities.
Course subjects
Introduction to Generative AI
Now Assist Data Readiness
Introduction to Now Assist
Model Provider Strategy
Now Assist Administration
AI Governance and Guardrails
Extending ServiceNow with the Now Assist Skill Kit
Now Assist Agents
Evaluating Agentic Workflows
AI Agentic Fabric and MCP
AI Control Tower
Prerequisites
It is strongly recommended that course attendees have completed:
Additionally, please ensure you have at least 6+ months of experience with the following ServiceNow features. These topics will NOT be reviewed during class, and you'll be expected to use them comfortably:
AI Search
Integration Hub
Scripting in ServiceNow
Virtual Agent
Workflow Studio
Knowledge Base
Service Catalog
THIRD PARTY REGISTRATION
Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
