ServiceNow Jumpstart: CSA Pathway - 5-Week Blended Program (30 October)

Length 5 Weeks

Course overview

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Why study this course

Build your skills to confidently manage and configure the ServiceNow platform

Program start: Friday, 30 October 2026
Duration: 30 October – 4 December 2026 (5 weeks), including exam prep session
Kick-off: Friday, 30 October 2026 (12:00 PM AEST)
Blended format: Self-paced learning plus a live session each week
Weekly live session support: Learn with a Certified Coach with years of ServiceNow implementation experience
Flexible study pace: Approx. 3 hours per week
Recordings available: Catch up anytime if you miss a session

ServiceNow Jumpstart Program is a flexible, cohort-based learning pathway designed by Lumify Work in partnership with ServiceNow to help you develop practical, job-ready skills to support and administer the ServiceNow platform.

Delivered in partnership with ServiceNow, this five-week blended learning program combines self-paced modules, live expert sessions, and hands-on activities. You’ll learn how to configure the platform, manage users and data, automate workflows, and support key ITSM processes - all while connecting with a supportive learning community.

Please note: An exam voucher is not included in this offering. Please see ServiceNow Jumpstart: CSA Pathway - 5-Week Blended Program + CSA Exam Voucher if you are looking to get certified.

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What you’ll learn

By the end of the program, you’ll be able to:

Navigate and configure the ServiceNow interface and key applications
Manage users, roles, groups, and access controls
Customise tables, forms, and lists to meet business needs
Support essential ITSM processes such as Incident, Problem, Change, and Service Catalogue
Build automations using Flow Designer and business rules
Create dashboards and reports that provide valuable insights
Build job-ready confidence for day-to-day ServiceNow administration tasks

ServiceNow at Lumify Work

ServiceNow's cloud-based platform and solutions help digitise and unify organisations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. The world works with ServiceNow™.
Lumify Work is an Authorized Training Partner for ServiceNow.

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Who is the course for?

This program is built for learners who want a Certified Coach and a structured five-week path.

This program is ideal for:

IT professionals or administrators new to ServiceNow
ServiceNow customers and partners responsible for managing the platform
Anyone looking for a structured and supported pathway to build ServiceNow admin confidence
Teams looking to strengthen internal platform capability

Course subjects

Self-paced online modules: short, structured lessons each week
Weekly live sessions: 60-minute Q&A and focus sessions with a certified ServiceNow coach
Community and support: cohort discussion forum and resources
Capstone project: practical, real-world scenario

Prerequisites

No prior ServiceNow experience is required - just curiosity and a willingness to learn.

THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with ServiceNow. This arrangement requires Lumify Work to provide your details to ServiceNow for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.