ITIL® Service (Version 5)

Length 3 days
Price NZD 2850 exc GST
Inclusions Exam voucher

Course overview

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Why study this course

ITIL Service (Version 5) course is designed to strengthen service management in a digital world using a globally trusted Best Practice framework, adopted worldwide by leading Organisations.

This course Provides confidence and clarity to understand how to manage end-to-end service lifecycles. You’ll learn how to interpret customer needs, design, build, deliver, and support services, creating value and the right solutions.

ITIL Service defines the value of co-creation by helping achieve outcomes by focusing specifically on designing, delivering, operating, and improving resilient, high‑performing services across their full lifecycle. Services are structured systems of design, delivery, support, and improvement that evolve over time. By positioning services as a core organisational capability, ITIL Service connects day-to-day operations to strategic outcomes, and sets the foundation for why experience matters, shaping what is delivered, how outcomes are perceived, trusted, and sustained.

Inclusions

A voucher for the ITIL 5 Service Exam is also included.

Examination

The ITIL Service (Version 5) examination is intended to assess whether you can demonstrate sufficient understanding of the concepts of the ITIL Framework and apply these concepts in a real-life situation.

To be awarded the ITIL Service qualification, you must complete the examination:

Exam: 90-minute, 40 questions, multiple-choice administered by the examination body, PeopleCert. This is an OPEN BOOK Exam with a passing mark of 70% (28 correct) required to receive your certificate.

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

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What you’ll learn

By attending this course, it will prepare you for the examination leading to the ITIL® Service (Version 5) Certificate from PeopleCert. At the end of your ITIL® Service (Version 5) course, you will be able to:

Understand the key concepts of digital products and services
Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
Describe how organisational value chain activities support the ITIL Product and Service Lifecycle
Apply the purpose, scope, steps, roles, outputs, metrics, and practical recommendations for each lifecycle activity
Explain how management practices enable and support service lifecycle activities
Apply human-centered design principles, effective acquisition approaches, and operational practices
Explain how operating models, value streams, and organisational structures contribute to successful digital service management
Understand how AI, automation, and other frameworks (PRINCE2, DevOps) support and enhance digital product and service management practices.

ITIL at Lumify Work

Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.

View all ITIL at Lumify Work courses

Who is the course for?

ITIL® Service (Version 5) caters to anyone working Service Delivery Role, including Service Owner, Support Manager, Process Leads and Specialists, Product Managers, Product Owners, Platform Leads, Enterprise Architect, Solutions Architect, IT Delivery Manager, Developers and DevOps practitioners, site reliability engineers (SREs)

Course subjects

Digital products and services

Introduction to digital products and services
Understanding the KEY Concepts of Digital Products and Services
Characteristics of digital services
How digital products and services create value
Understand the scope and purpose of ITIL Product and Service Lifecycle
Understand how an Organisation’s value chain supports the product and service lifecycle

Explore Activities of the Product and Service Lifecycle and their purpose

Look at the concepts and practices, steps and outputs, success and metrics for the Service Activities of;

Discover
Design
Acquire
Build
Transition
Operate
Deliver
Support
the benefits and challenges of the ITIL Product and Service Lifecycle management activities from a vendor perspective

ITIL Product and Service Lifecycle

Managing end-to-end Lifecycle
ITIL, AI and other frameworks

Prerequisites

Must hold a valid Certificate for either ITIL4® Foundation OR ITIL® Foundation (Version 5).

The ITIL® Foundation certification is a prerequisite for the ITIL (Version 5) Higher-Level qualifications

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

FREE E-BOOK: Drive Innovation with IT Service Management Training

Access our guide on ITSM to learn about what IT Service Management means, ITSM tools you can leverage, training and certifications you can pursue, and how to map out your career path in this specialisation.

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Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.