Project and Programme Management Courses

Facilitation Practitioner

  • Length 2 days
  • Inclusions Exam voucher
Course overview
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Why study this course

This Practitioner course usually runs consecutively with Facilitation Foundation as a five-day Combined course at a reduced price.

Facilitation is a common word used in a variety of different contexts. However, being a facilitator for a group and effectively facilitating strategy, operational or project meetings and/or events requires key skills and comprehensive knowledge of the principles and concepts involved.

APMG-International has partnered with experts in the facilitation field to develop a robust methodology that provides the structure that enables specialists and managers to be able to facilitate effectively. The Process Iceberg® methodology is being applied in a wide variety of organisations and scenarios. Its pragmatic, practical approach has gained a wide range of adherents in the public, private and not-for-profit sectors.

Working from the book Facilitation – Develop Your Expertise, APMG has developed a training program to help individuals develop the necessary expertise to become accomplished at facilitation.

This Practitioner course is a continuation from the Facilitation Foundation course, with passing the Facilitation Foundation exam a pre-requisite for completing this Practitioner course.

The purpose of the Practitioner qualification is to confirm you have achieved sufficient understanding of how to apply and tailor facilitation principles and practice in situations addressing Tasks in Uncertainty, as well as managing groups that might not have sufficient Process experience. A successful Practitioner candidate should, with suitable direction, be able to apply facilitation principles to small groups as they work on real tasks. They will have learnt a range of models, tools and techniques and more importantly be able to ‘hear’ which one to use in ‘live’, real situations.

Introducing Facilitation Foundation and Practitioner

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This course pricing includes a voucher for the Facilitation Practitioner Exam which can be taken via remote proctor. A practice exam paper is provided in the course, and reviewed to assist in preparation. The exam is:

  • 2.5 hours

  • Objective testing multiple-choice questions and practical Facilitation exercise

  • Open book

  • Requires 50% pass to attain certification

It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.

Aligns to certification

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What you’ll learn

Learning Outcomes

Participants will leverage their Foundation knowledge where they learned:

  • The skills and expertise required to become an effective facilitator, capable of operating in a wide variety of situations

  • A structure and framework to help introduce a facilitated approach to improvement, innovation and change in an organisation

  • A range of practical and usable tools and techniques, which can help facilitate groups to handle uncertainty; as well as provide processes to enable the group to solve problems and develop answers to key questions

  • How to manage, lead and facilitate project team members and enable them to identify key issues and develop solutions by accurately defining the objectives of a project or programme

  • How to complement all other professional qualifications with skills which produce results faster and more effectively

Successful completion of this course will enable participants to put into practice the knowledge and skills from the Foundation course:

  • Assist organisations to tackle difficult challenges using best practice facilitation methods

  • Ensure robust solutions can be delivered in an effective, timely and constructive way that won’t compromise on the key issues

  • Enable organisations to involve and engage people at all levels, using a collaborative approach to facilitate change

  • Ensure the delivery of projects on time, on budget and within scope

  • Implement a common language to improve communication and understanding both within teams and throughout an organisation

APMG International at Lumify Work

APMG International is an award-winning Examination Institute. APMG accredits professional training and consulting organisations and manages certification schemes for knowledge-based workers. APMG has a global reach, with regional offices located around the world.

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Who is the course for?

The internationally accredited qualification in Facilitation is relevant to all sectors and types of situations where people come together to tackle issues, resolve organisational problems and develop effective solutions. The target audience therefore encompasses all those with a role in organisational development, project or change management.

  • Programme Managers

  • Project Managers

  • Team Leaders

  • Business Analysts

  • Operational Managers

  • Business Managers

  • Teachers

  • Project Management Office Personnel

  • Quality Assurance and Quality Control Managers

  • Process Improvement People

  • Executive Managers

  • Change Managers

  • Business Improvement Managers

  • Facilitators of any type

  • Event Managers

We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us via email on [email protected]

Course subjects

The course will span the following major areas:

  • Formats

  • Task and Process

  • Task Leader’s Role

  • Facilitator’s Role

  • Process Iceberg Model

  • Process Models and Tools such as Feedback Model and SPO

  • Myers Briggs Type Indicator (MBTI®)

  • Task Tools such as Clustering/Linking/Out of the Box/ Yes and ?

  • Check understandings

  • Models and Tools such as Data Collection, Prioritisation, Advanced Data Collection, Implementation and Planning a Facilitation Event

  • Planning and Developing the Agenda Process

  • Facilitating the Event

  • Contracted Roles of the Facilitator and the Group

  • Symptom, Cause, Action (SCA)

  • The Process Iceberg Meeting/Workshop Model

  • Process Iceberg Organisational Model

  • Facilitator’s Profile


Participants must have completed Lumify Work’s Facilitation Foundation course and successfully passed the Facilitation Foundation exam.

Industry Association Recognition

Project Management Institute (PMI®)

  • Contact hours: 11 hours

  • Professional Development Units (PDUs): 11 PDUs

Australian Institute of Project Management (AIPM®)

  • Continual Professional Development (CPD) points: 10 points

International Institute of Business Analysis (IIBA­®)

  • Credit hours: 11 hours

  • Continuing Development Units (CDUs): 11 CDUs

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.