ITIL Certifications

ITIL® 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. It is backwards compatible with ITIL v3 and streamlined to provide better progression beyond Foundation level.

The entry point into ITIL certification for all students is ITIL 4 Foundation.

Students who are new to ITIL should sit the three-day ITIL 4 Foundation course, while students with at least two-to-three years of practical working experience in IT and Service Management may opt for Lumify Work's two-day ITIL 4 Foundation - Fast Track course.

ITIL 4 Certification Designations

The ITIL 4 Certification Scheme comprises three separate designations which may be pursued after passing ITIL 4 Foundation.

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To obtain the ITIL Managing Professional (ITIL MP) designation or ITIL Strategic Leader (ITIL SL) designation, the candidate must complete all modules in the designation, with Direct, Plan and Improve (DPI) being common to both.

To obtain the ITIL Practice Manager (ITIL PM) designation, the candidate must complete a certain combination of PM modules, and may include the ITIL Extension Modules. Further information will be released by PeopleCert in autumn (northern hemisphere) 2023.

If all three designations are successfully attained, the candidate will be eligible to become an ITIL Master.

ITIL 4 Benefits for Professionals and Organisations

Benefits for Professionals

Stay up-to-date with the most advanced ITSM framework
Work across multiple methodologies and frameworks
Use effective and timely communication to influence stakeholders at all levels
Boost your CV with an internationally recognised professional certification that demonstrates a clear understanding of how to create and deliver services for the modern digital world
Upgrade your salary and improve your career prospects

Benefits for Organisations

Meet increasing customer and user demands
Increase speed to market and effectively measure service performance to gain efficiencies across the organisation
Mitigate risk and eliminate wasteful work
Align governance and business objectives, break down silos, and effectively cascade goals across teams
Improve employee satisfaction and attract top talent by utilising a best practice framework

FAQs

What is an ITIL certification course?
ITIL is the pre-eminent framework for managing IT service delivery globally. ITIL is a service lifecycle model that prescribes processes during the design, development, delivery and support of IT services. Businesses that adopt the ITIL framework ensure their services are delivered to a high standard.

An ITIL certification course is a qualification in the field of IT service management. ITIL Foundation is the entry-level certification, followed by ITIL Managing Professional and/or ITIL Strategic Leader, and finally ITIL Master.

How do I get ITIL certified?
You can become ITIL certified by taking Lumify Work's ITIL training courses then sitting and passing the relevant exams. Most of our ITIL courses include an exam voucher.

Are ITIL courses right for you?
ITIL courses are a set of best practices and principles, and the framework is based on organisational cultural shifts and embracing change. If you’re someone who wants to further your career in IT service management and ensure you’re always delivering outputs efficiently and effectively, then ITIL is for you.

ITIL 4 FAQs

We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

AXELOS has also provided this short video about the transition from ITIL v3 to ITIL 4.

How to transition from ITIL v3 to ITIL 4

PeopleCert Exams

Lumify Work cannot sell PeopleCert courses (AgileSHIFT®, ITIL®, MoP™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam as per requirement from PeopleCert.

All PeopleCert exams are now conducted via online proctoring. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guide for Online Proctored Exams.