The entry point into ITIL certification for all students is ITIL 4 Foundation.

Students who are new to ITIL should sit the three-day ITIL 4 Foundation course, while students with at least two-to-three years of practical working experience in IT and Service Management may opt for Lumify Work's two-day ITIL 4 Foundation - Fast Track course.

ITIL 4 Certification Designations

The ITIL 4 Certification Scheme comprises three separate designations which may be pursued after passing ITIL 4 Foundation.

ITIL 4 Certification Scheme diagram (2023)

Click here to open a larger version of the above diagram.

To obtain the ITIL Managing Professional (ITIL MP) designation or ITIL Strategic Leader (ITIL SL) designation, the candidate must complete all modules in the designation, with Direct, Plan and Improve (DPI) being common to both.

To obtain the ITIL Practice Manager (ITIL PM) designation, the candidate must complete a certain combination of PM modules, and may include the ITIL Extension Modules. Further information will be released by PeopleCert in autumn (northern hemisphere) 2023.

If all three designations are successfully attained, the candidate will be eligible to become an ITIL Master.

ITIL 4 Benefits for Professionals and Organisations

Benefits for Professionals

  • Stay up-to-date with the most advanced ITSM framework

  • Work across multiple methodologies and frameworks

  • Use effective and timely communication to influence stakeholders at all levels

  • Boost your CV with an internationally recognised professional certification that demonstrates a clear understanding of how to create and deliver services for the modern digital world

  • Upgrade your salary and improve your career prospects

Benefits for Organisations

  • Meet increasing customer and user demands

  • Increase speed to market and effectively measure service performance to gain efficiencies across the organisation

  • Mitigate risk and eliminate wasteful work

  • Align governance and business objectives, break down silos, and effectively cascade goals across teams

  • Improve employee satisfaction and attract top talent by utilising a best practice framework


What is an ITIL certification course?
ITIL is the pre-eminent framework for managing IT service delivery globally. ITIL is a service lifecycle model that prescribes processes during the design, development, delivery and support of IT services. Businesses that adopt the ITIL framework ensure their services are delivered to a high standard.

An ITIL certification course is a qualification in the field of IT service management. ITIL Foundation is the entry-level certification, followed by Practice Manager, Managing Professional, Strategic Leader and ITIL Master.

How do I get ITIL certified?
You can become ITIL certified by taking Lumify Work's ITIL training courses then sitting and passing the relevant exams. Most of our ITIL courses include an exam voucher.

How long does ITIL certification take?
The time it takes to gain certifications vary on the level and designation. Advanced designation includes several modules. How long it takes to get certified also depends on one's time commitment and preparedness for the ITIL exam.

For example, ITIL Foundation course takes place with an instructor over two and a half days. At the end of the course, you can take a few weeks to review and then take a one-hour exam.

You can learn more in our blog post.

Are ITIL courses right for you?
ITIL courses are a set of best practices and principles, and the framework is based on organisational cultural shifts and embracing change. If you’re someone who wants to further your career in IT service management and ensure you’re always delivering outputs efficiently and effectively, then ITIL is for you.


We have compiled answers to some Frequently Asked Questions about ITIL 4 on our blog here.

Axelos, the company behind ITIL and other world-renowned best practice methods, has also provided this short video about the transition from ITIL v3 to ITIL 4.

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guide for Online Proctored Exams.

Lumify Work cannot sell PeopleCert courses (AgileSHIFT®, ITIL®, MoP™, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam as per requirement from PeopleCert.