CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support
Length 2 days
Course overview
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Why study this course
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
This course is currently based on Citrix Virtual Apps and Desktops 7 1912 LTSR components.
Please note:
Citrix provides students with electronic courseware for all Citrix authorised training courses. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via http://training.citrix.com/ before they attend their first day of class. This will ensure they have access to all Citrix authorised training content on day one of their booked Citrix course.
This course does not include an exam or exam voucher.
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What you’ll learn
How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimise time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
Citrix at Lumify Work
Citrix provides server, application and desktop virtualisation, networking, software as a service, and cloud computing technologies. Lumify Work is the most experienced provider of Citrix training in Australia with 15 years as a Citrix CALC (Citrix Authorised Learning Center).
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations and from more vendors.
Quality instructors and content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world’s leading vendors as preferred training partner.
Ahead of the technology curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
30 years driving innovative, award-winning learning solutions
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations and from more vendors.
Who is the course for?
This course is built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)
Course subjects
Module 1: Fundamental Architecture for the Help Desk Role
Citrix Site Infrastructure and Deployment Models
The Help Desk Role in the Fundamental Architecture
Problem Resolution Methodology
The Help Desk Role Goals
Module 2: Citrix Director and its role in Help Desk Support
Citrix Director Role and Purpose
Access to Director for Help Desk Administrators
Common Director Monitoring Tasks
Common Help Desk Administrator Troubleshooting Tasks
Module 3: Providing and Troubleshooting End User Access
End User Access Overview
Components in the Access and User Layers
Support End User Access
Module 4: Citrix Workspace App
Workspace App Types
Deploying Citrix Workspace app
Pass though Authentication
Supporting Citrix Workspace App
Module 5: App and Desktop Launch
FlexCast Architecture
User Sessions
App and Desktop Launch Process
Supporting the App and Desktop Launch Process
Module 6: HDX Session - User Experience
User Profiles
HDX Technologies
Supporting User Sessions
Module 7: Printing
Introduction to Printing
Printing Components Overview
Supporting Printing
Prerequisites
This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
