ServiceNow Jumpstart: CSA Pathway

Become a ServiceNow Certified System Administrator

Build confidence, skills, and certification with the world’s first blended ServiceNow program from Lumify Work and ServiceNow. Over five weeks, combine flexible self-paced learning with live expert support and exam preparation—so you’re ready to sit (and pass) the CSA with a clear plan and a supportive cohort.

What is ServiceNow Jumpstart?

ServiceNow Jumpstart is a flexible, cohort-based learning pathway designed by Lumify Work in partnership with ServiceNow. It fits around busy schedules while preparing professionals to administer the platform and achieve the Certified System Administrator (CSA) credential. Expect bite-sized modules, weekly live Q&A/focus sessions, a capstone project, and an included CSA exam voucher.

Program snapshot

Dates: 10 November – 12 December 2025
Format: Online blended (self-paced modules + weekly live sessions)
Duration: 5 weeks (4 weeks learning + 1 exam week)
Time commitment: ~2–3 hours per week
Price: AUD $475 ex GST
Certification: ServiceNow Certified System Administrator (CSA) — exam voucher included (valued at USD $300)

What you’ll learn

Navigate and configure the ServiceNow platform
Manage users, roles, groups, and access controls
Customise tables, forms, lists, and data models
Support core ITSM processes (Incident, Problem, Change, Knowledge, Service Catalogue)
Build automations with Flow Designer and business rules
Create dashboards and reports for insights
Apply skills in a practical capstone project
Prepare effectively for the CSA exam

Who should join

Designed for IT professionals, ServiceNow customers, partners, and employees who want to strengthen platform capability and gain a recognised certification as they take on or formalise administrator responsibilities.

How to Register

Follow these 2 easy steps to get started with the ServiceNow Jumpstart Program.

Step 1: Go to Digital Hub, then click on Lumify Account to sign up and create a new account, or log in if you already have a Lumify account.
Step 2: Access the ServiceNow Jumpstart course page [link here] and proceed to register.

For detailed instructions, download the [Registration Guide (PDF)]. If you have any issues, please contact us at digital@lumifygroup.com.

How it works

Self-paced online modules: short, structured lessons each week
Live Q&A / focus session: 60 minutes with a certified ServiceNow coach
Community & support: cohort discussion forum and resources
Exam week: structured revision, practice activities, and CSA exam (voucher included)

Why choose this program

Global first: The only blended ServiceNow program worldwide
Certification-ready: Aligned to CSA with voucher included
Flexible & practical: Built for working professionals
Partner delivered: Lumify Work in partnership with ServiceNow

FAQs

How much time do I need each week?
Around 2–3 hours, including self-paced modules and the weekly live session.
Is everything recorded?
Yes. Live sessions are recorded and available for catch-up.
Do I get an exam voucher?
Yes—an official CSA exam voucher is included.