ServiceNow Jumpstart: CSA Pathway
Build your skills to confidently manage and configure the ServiceNow platform
ServiceNow Jumpstart Program is a flexible, cohort-based learning pathway designed by Lumify Work in partnership with ServiceNow to helps you develop practical, job-ready skills to support and administer the ServiceNow platform.
Delivered in partnership with ServiceNow, this five-week blended learning program combines self-paced modules, live expert sessions, and hands-on activities. You’ll learn how to configure the platform, manage users and data, automate workflows, and support key ITSM processes - all while connecting with a supportive learning community.
Your program fee includes everything you need to get certified: the full five-week course, your official ServiceNow Certified System Administrator (CSA) exam voucher, and MeasureUp practice exam access - so you can prepare, practise, and sit your exam whenever you're ready.
Program overview
Program start: Friday, 28 August 2026
Duration: 28 August – 2 October 2026 (5 weeks), including exam prep session
Kick-off: Friday, 28 August 2026
Blended format: Self-paced learning plus a live session each week
Weekly live session support: Learn with a Certified Coach with years of ServiceNow implementation experience
Flexible study pace: Approx. 3 hours per week
Recordings available: Catch up anytime if you miss a session
Pricing
Program fee: AUD 475 ex GST
This single, all-inclusive fee covers:
The full five-week ServiceNow Jumpstart Program, including live coaching sessions
Your official ServiceNow Certified System Administrator (CSA) exam voucher (valued at AUD 450 approx. 50% off the standard price)
MeasureUp practice exam access (valued at AUD 145) to help you prepare with confidence
Total value: over AUD 1,000 - yours for AUD 475 ex GST.
What you’ll learn
By the end of the program, you’ll be able to:
Navigate and configure the ServiceNow interface and key applications
Manage users, roles, groups, and access controls
Customise tables, forms, and lists to meet business needs
Support essential ITSM processes such as Incident, Problem, Change, and Service Catalogue
Build automations using Flow Designer and business rules
Create dashboards and reports that provide valuable insights
Build job-ready confidence for day-to-day ServiceNow administration tasks
Sit your Certified System Administrator (CSA) exam using your included voucher, backed by included MeasureUp practice exam access
Who this program is for
This program is ideal for:
IT professionals or administrators new to ServiceNow
ServiceNow customers and partners responsible for managing the platform
Anyone looking for a structured and supported pathway to build ServiceNow admin confidence
Teams looking to strengthen internal platform capability
No prior ServiceNow experience is required - just curiosity and a willingness to learn
How to register
Follow these 2 easy steps to get started with the ServiceNow Jumpstart Program.
Step 1: Go to Digital Hub, then click on Lumify Account to sign up and create a new account, or log in if you already have a Lumify account
Step 2: Access the ServiceNow Jumpstart course page [Link here] and proceed to register
If you have any issues, please contact us at digital@lumifygroup.com.
How the program works
Self-paced online modules: short, structured lessons each week
Weekly live sessions: 60-minute Q&A and focus sessions with a certified ServiceNow coach
Community and support: cohort discussion forum and resources
Capstone project: practical, real-world scenario
Exam prep session: for those wanting to take the next step to be certified
Included CSA exam voucher and MeasureUp practice access: sit your exam and practice test whenever you're ready - no extra purchase required
Why choose this program
Develop practical ServiceNow administration skills: you can apply straight away
Flexible format: that fits around your work and personal commitments
Designed with ServiceNow: to ensure relevance and accuracy
Global first: The only blended ServiceNow fundamentals program of its kind
Supportive learning community: with expert guidance and peer interaction
Everything included: program, exam voucher, and practice exam access in one price - no hidden extras
FAQs
How much time do I need each week?
Expect to spend around 3 hours per week, including self-paced study and live sessions.Can I catch up if I miss a session?
Yes. All live sessions are recorded and available .Is the CSA exam included in the price ?
Yes. Your program fee of AUD 475 ex GST includes your official ServiceNow CSA exam voucher, so there's nothing extra to buy when you're ready to sit the exam. (50% off the standard price).When does my MeasureUp practice exam access start?
You have 180 days to activate your MeasureUp access from enrolment, and once activated, access runs for 30 days. So there's no pressure to activate it straight away — you can wait until you're ready to start practising for your exam.Who to contact if i have further questions ?
Please contact us at digital@lumifygroup.com.
