“Technology is a word that describes something that doesn’t work yet.”
- Douglas Adams
In an era where digital services underpin nearly every aspect of business operations, organisations must ensure that their IT services are not only efficient but also strategically aligned with business goals. This is where service governance becomes essential.
Let's take AI as an example. While 90 per cent of companies worldwide now use AI tools, only 18% have implemented safeguards to ensure ethical and secure use. I joined Marcus Bause, VP of Product at PeopleCert, in a conversation with itNews. Marcus shared that AI experimentation without guardrails invites risk - human managers must realise they are accountable for decisions delegated to AI.
In my experience as a Lumify Work Technical Instructor and ITIL Master, I’ve seen that one way to strengthen service governance is through ITIL Foundation training. This entry-level training in the Information Technology Infrastructure Library (ITIL) equips teams with the knowledge and tools to manage IT services in a structured, value-driven way.
What Is ITIL Foundation?
ITIL Foundation is the entry-level certification in the globally recognised ITIL framework. It introduces participants to the key concepts, terminology, guiding principles and practices of IT Service Management (ITSM), focusing on delivering value through a proven structured approach.
Learn how ITIL Foundation training provides teams with proven best practices in the delivery or support of IT services.
The Link Between ITIL and Service Governance
Service governance involves oversight, accountability, and strategic alignment of IT services with business objectives.
ITIL governance, of course, is the framework that ensures effective management of IT resources, aligning them with organisational goals and enhancing decision-making processes.
ITIL provides a comprehensive framework for managing the lifecycle of IT services—from strategy and design to transition, operation, and continual improvement. By adopting ITIL principles, organisations can:
Align IT services with business needs
Improve service quality and reliability
Enhance transparency and accountability
Reduce risks and ensure compliance
How ITIL Foundation Training Supports Better Governance
Here are the key benefits of ITIL Foundation training for promoting governance in ITIL:
Establishes a Common Language and Understanding
ITIL Foundation training equips teams with a shared vocabulary and understanding of IT Service Management (ITSM) concepts. This common language fosters clearer communication between IT and business units, reducing misunderstandings and enabling more effective ITIL governance.
Promotes Process Standardisation
Governance thrives on consistency. ITIL Foundation introduces standardised processes for incident management, change management, service request handling, and more. These processes help organisations maintain control, ensure compliance, and deliver predictable outcomes.
Encourages a Culture of Continual Improvement
One of ITIL’s core principles is Continual Service Improvement (CSI). Foundation training instils this mindset, encouraging teams to regularly assess performance, identify gaps, and implement enhancements—key elements of strong governance.
Improves Risk Management and Compliance
By following ITIL’s structured approach, organisations can better identify, assess, and mitigate risks associated with IT services. This proactive stance supports regulatory compliance and strengthens ITIL governance frameworks.
Enhances Decision-Making Through Metrics and Reporting
ITIL Foundation introduces the importance of relevant, outcome-aligned metrics and KPIs in service management. With better data collection and reporting, leaders can make informed decisions, track performance, and ensure services are meeting ITIL governance standards.
Empowers Staff and Builds Capability
Training staff in ITIL Foundation builds internal capability and confidence. Employees understand their roles within the service lifecycle, leading to greater accountability and more effective governance.
Business leaders frequently grapple with IT-related issues, like ITIL governance. Read how Senior Leaders and C-suite Can Benefit from ITIL 4 Training.
Access ITIL Foundation Training with Lumify Work
ITIL Foundation training is more than just a certification—it’s a strategic investment in service excellence and governance. By equipping teams with the knowledge and tools to manage IT services effectively, organisations can ensure their IT operations are not only efficient but also aligned with broader business goals.
Lumify Work is an Accredited Training Organisation for ITIL courses by PeopleCert and an IT Service Management Forum (itSMF) member.
For information on ITIL training courses, contact Lumify Work. Access our ITIL brochure "Get your teams up-to-speed with ITIL 4" to learn about ITIL certification pathways and designations.
With the Lumify Anywhere platform, students can access training from the comfort of their homes or from one of our campuses.
