What you’ll learn
After completing this course, students will be able to:
Configure and operate intelligent contact centers with Microsoft
Deploy contact centers with AI, Copilot, CCaaS integration
Understand channels, users, and security for scalable engagement
Configure channels, security, routing, and AI‑assisted capabilities
Design contact centers across voice and digital channels
Microsoft Dynamics 365 at Lumify Work
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Who is the course for?
This course is intended for implementation professionals who are responsible for designing, configuring, and deploying contact center solutions and want to deepen their skills at the intermediate level.
Course subjects
This information will be released soon.
Prerequisites
Before attending this course, students should already have a basic understanding of contact center concepts.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
