Andrew Eav

Analyst

Adrian was my Trainer for ITIL 4 Foundation. I am very happy to have learnt ITIL from an expert like Adrian.

His deep experience in IT allows him to contextualise ITIL concepts using a variety of real-world examples (Financial Services, FMCG, Manufacturing, Government, Digital, etc.) and modern resources (kotterinc; kanban.university; agile methodology applied to business functions like human resources, data and marketing).

Furthermore, he is an excellent presenter and fosters a collaborative environment through banter and empathy, whereby my cohort felt welcomed and empowered to discuss our ideas and opinions on all things ITIL and technology strategy and transformation throughout history to today's ever-bleeding-edge environment.

Ultimately, Adrian delivered an enriching, engaging and fun educational experience that I will not forget.

Thanks Adrian!
Andrew Eav
Analyst

Read more testimonials

Matthew Erikson
Project Support Officer - CSC
I have attended ITIL® intermediate training on several occasions at the Sydney facility pursuing my ITIL® Expert certification. The overall experience has been really well orchestrated and the location is very convenient. I found the instructor to be experienced and knowledgeable across all areas of the ITIL® content. I have no hesitations recommending Lumify (formerly DDLS) to others who seek thorough and collaborative training.
- ITIL
Andrew Eav
Analyst
Adrian was my Trainer for ITIL 4 Foundation. I am very happy to have learnt ITIL from an expert like Adrian. His deep experience in IT allows him to contextualise ITIL concepts using a variety of real-world examples (Financial Services, FMCG, Manufacturing, Government, Digital, etc.) and modern resources (kotterinc; kanban.university; agile methodology applied to business functions like human resources, data and marketing). Furthermore, he is an
- ITIL
Nichole Maher
Business Analyst - ManPower Group
I wanted to provide some feedback regarding the ITIL 4 Foundation training I did this week. I did it via Zoom, my books arrived in time which was great at such short notice. My Zoom worked so well, it was all set up well and I could see and hear everything. My trainer Katrina Budinsky was so great. She was engaging, lots of energy, moved in the direction which made sense, revision was so thorough and her knowledge was so good as it adapted to
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Deirdre Scott
User Manager - Legal Aid Commission of NSW
I have attended the ITIL Foundation and ITIL Release and Control courses run by Lumify (formerly DDLS). Both of these courses were packaged and presented in a very professional way, with all of the courseware and information presented in a timely and relevant way – giving trainees examples of how ITIL can be implemented in all facets of IT Service delivery. I can confidently say that I have a practical and working knowledge of ITIL concepts and a
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Penny
Technical Resources Officer
Darren was informative and engaging. The course delivery was pretty quick, but I coped OK. I have already implemented some changes in our Service Desk Management and we are planning more in the weeks to come. We would love to send more IT staff from my organisation on this training course, maybe next year!
- ITIL
Ross Cannizzaro
Graduate Information Technologist - University of South Australia
Lumify (formerly DDLS) delivered the ITIL v3 Foundation Certificate in IT Service Management course well. We were encouraged to ask questions throughout and I enjoyed the experience on the whole. The instructor combined the material of the course with his own industry experience and this combination made the concepts presented easier to grasp.
- ITIL