I wanted to provide some feedback regarding the ITIL 4 Foundation training I did this week. I did it via Zoom, my books arrived in time which was great at such short notice. My Zoom worked so well, it was all set up well and I could see and hear everything. My trainer Katrina Budinsky was so great. She was engaging, lots of energy, moved in the direction which made sense, revision was so thorough and her knowledge was so good as it adapted to how we use this in the organisation. It was such a good experience I wanted to make sure Katrina received the feedback, as I only imagine it is hard having students there as well as Zoom.Nichole MaherBusiness Analyst - ManPower Group
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Technical Resources Officer
Darren was informative and engaging. The course delivery was pretty quick, but I coped OK. I have already implemented some changes in our Service Desk Management and we are planning more in the weeks to come. We would love to send more IT staff from my organisation on this training course, maybe next year!