M365 Copilot for Customer Service is a half-day, scenario-based workshop that teaches customer service professionals how to prompt Microsoft Copilot effectively, apply disciplined judgement in customer interactions, and use the Researcher agent to scale research and response preparation once the fundamentals are in place.
Participants learn how to control Copilot outputs so responses remain accurate, on-brand, and appropriate for customers. Skills are applied across realistic customer service scenarios involving enquiries, issues, escalation, and internal decision support.
Access to Microsoft 365 Copilot is recommended.
Nexacu Public Schedule
Nexacu is part of the Lumify Group, offering you the largest public schedule of end user applications and professional development training in Australia, New Zealand, and the Philippines. You can now access the schedule of courses and book, by clicking on the button below.
