What you’ll learn
By attending this course, it will prepare you for the examination leading to the ITIL® Product (Version 5) certificate from PeopleCert.
At the end of your ITIL® Product (Version 5) course, you will be able to:
Understand the key concepts of digital products and services
Explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
Describe how organisational value chain activities support the ITIL Product and Service Lifecycle
Apply the purpose, scope, steps, roles, outputs, metrics, and practical recommendations for each lifecycle activity
Explain how management practices enable and support lifecycle activities
Apply human-centered design principles, effective acquisition approaches, and operational practices
Explain how operating models, value streams, and organisational structures contribute to successful digital product management
Understand how AI, automation, and other frameworks (PRINCE2, DevOps) support and enhance digital product and service management
ITIL at Lumify Work
Lumify Work is an Accredited Training Organisation with Platinum Partner status for PeopleCert courses and certifications including ITIL. Most of our ITIL instructors have an expert level of ITIL certification in addition to practical real-world implementation and consulting experience in ITIL. We help you prepare not only for your ITIL certification exams, but also implementing ITIL successfully within your organisation.
Who is the course for?
ITIL® Product (Version 5) caters to anyone working as a Product Manager, Digital Product Manager, Product Owner, Head of Product Development, Enterprise Architect, Solutions Architect, IT Delivery Manager, Service Delivery Manager, IT Operations Manager, Portfolio Manager, Chief Digital Officer.
Course subjects
Digital products and services
Explore Activities of the Product and Service Lifecycle and their purpose
Look at the concepts and practices, steps and outputs, success and metrics for:
ITIL Product and Service Lifecycle
Prerequisites
Must hold a valid certificate for either ITIL® 4 Foundation OR ITIL® Foundation (Version 5).
The ITIL® Foundation certification is a prerequisite for the ITIL (Version 5) Higher-Level qualifications.
Industry Association Recognition
Project Management Institute (PMI®)
Australian Institute of Project Management (AIPM®)
PeopleCert Exams
All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.
To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.
FREE E-BOOK: Drive Innovation with IT Service Management Training
Access our guide on ITSM to learn about what IT Service Management means, ITSM tools you can leverage, training and certifications you can pursue, and how to map out your career path in this specialisation.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
