What you’ll learn
After completing this course, students will be able to:
Explore Microsoft Dynamics 365 customer engagement apps and their shared capabilities.
Understand how Dynamics 365 supports AI-powered selling through lead generation and qualification, customer relationship management, deal negotiation, and forecasting.
Microsoft Dynamics 365 at Lumify Work
Lumify Work has been delivering effective training across all Microsoft products for over 30 years. We are proud to be both Australia's and New Zealand’s first Microsoft Gold Learning Solutions Partner and the winner of the Microsoft MCT Superstars Award for FY24, which formally recognises us as having the highest quality Microsoft Certified Trainers (MCTs) in ANZ. All Lumify Work Microsoft Dynamics 365 courses follow Microsoft Official Curriculum (MOC) and are led by MCTs.
Who is the course for?
This course is designed for professionals who aim to enhance and automate business processes using Dynamics 365 customer engagement apps, while leveraging native interconnectivity with Microsoft 365. It is ideal for those looking to unify profiles, create personalised customer journeys with AI-assisted Dynamics 365 Customer Insights, and improve selling efficiency through AI-driven Sales features.
Course subjects
Introduction to sales in Dynamics 365
Describe the foundations of Dynamics 365 customer engagement apps
Explore lead generation in Dynamics 365
Explore lead qualification in Dynamics 365
Identify customer needs and explore relationships in Dynamics 365
Explore how to negotiate deal terms and address objections in Dynamics 365 Sales
Describe how to close customer deals in Dynamics 365
Describe sales account management in Dynamics 365
Explore forecasting, pipeline management, and analytics in Dynamics 365 Sales
Describe shared capabilities in Dynamics 365 customer engagement apps
Prerequisites
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.