Is Better IT Service Management emerging from the Cloud?

With cloud computing becoming more prominent as an internal service delivery model we may ask ourselves,  what has changed and is it any better?

Recently we were asked by ITSMF to provide some insights on how cloud computing has changed the IT delivery environment.

Our resident subject matter expert on Microsoft cloud computing and process management Matt Coulter, one of our Subject Matter Experts provides some insights in ITSMF autumn Bulletin.

You can see what he has to say in the article on page 9,  ”Is Better ITSM Emerging from Clouded Waters” within the Autumn 2014 bulletin found here: https://itsmfaus.site-ym.com/page/201314itSMFBulletin