ITIL Master Designation (Version 5)

ITIL Version 5 is here! Are your teams navigating AI adoption, product‑centric models, or rapid digital transformation? Lumify Work is the first learning provider to deliver ITIL Version 5 certification courses across APAC. ITIL 4 Managing Professionals can step into our ITIL Managing Professional (Version 5) Transition module. This module is intended to introduce Foundational concepts and build on these with key concepts from our new Experience, Product, Service and Transformation modules.

ITIL Master is the highest level of ITIL achievement. It demonstrates the ability to apply ITIL principles, methods, and techniques across strategic, tactical, and operational contexts, aligning business goals with practical execution and measurable outcomes.

Overview

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ITIL 5 Certification Scheme Diagram

PeopleCert Exams

All PeopleCert exams are now conducted via online proctoring, with an improved web-based platform released in February 2024. Candidates can schedule their exam for any time within the voucher validity period of 12 months, to be taken anywhere, on any Windows or Mac computer. Live proctors will guide and invigilate the exam process. For full details please see PeopleCert's Guidelines for Web-Based Exam Driver.

To comply with PeopleCert requirements, Lumify Work cannot provide PeopleCert training courses (ITIL®, Lean Six Sigma, DevOps Institute, MoP®, M_o_R®, MSP®, P3O®, PRINCE2®, and PRINCE2 Agile®) without the corresponding official exam.

FREE E-BOOK: Drive Innovation with IT Service Management Training

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