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SAP Commerce Cloud Business User Training (C4H320, formerly HY200)

Length 3 days

Course overview

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Why study this course

In this course, students will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both on-premises and cloud version of SAP Commerce.

The course presents a high-level overview of SAP Commerce Cloud and its important role in the SAP Customer Experience portfolio. Participants will have the opportunity to identify the main out of the box features and perform exercises on how to provide basic configuration in Backoffice, SmartEdit and other administration tools.

This course is based on software release:

SAP Commerce Cloud 2205

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What you’ll learn

This course will prepare you to:

Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.

SAP at Lumify Work

Develop your SAP empowered employees with Lumify Work. Getting the right skills in place maximises the chance of project success and removes risk. Lumify Work provides a select range of SAP training courses for SAP S/4HANA, SAP HANA, SAP BusinessObjects and more. Lumify Work can work with you to navigate the curriculum and help you create a learning plan that will ultimately boost technology proficiency across your organisation.

Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

Business Analysts
Functional Consultants
Project Managers
End Users
QA managers
Testers

Course subjects

Overview

Major Modules
Business & Administration Tools

Product Content Management

Catalogs & Products
Backoffice Product Cockpit
Catalogs, Categories, Products
Catalog Management
Product Modeling
Classification
Product Variants
(Exercise) Product Content Management

Web Content Management

CMS Overview
(Exercise) WCM CMS
Personalisation
(Exercise) WCM Personalisation
SAP Commerce Cloud, Composable Storefront

Commerce

Search
(Exercise) Search
Pricing
Cart Features & Checkout Types
Promotions & Coupons
(Exercise) Promotions

Order Management

Payment
Basic Order Management Related Features
Order Management Services Module

Customer Support

Overview
Customer Management
Order Cancellations & Returns
Customer Service Module
Fraud Detection
(Exercise) Customer Support

B2B Commerce

Account Management
Organisation Management
Catalog, Pricing & Stock
Ordering & Checkout
PunchOut Support
(Exercise) B2B Commerce

Integration

General Introduction
Internal Integration Solutions
External Integration Solutions
How to Choose?

Essential Foundations

Architecture
Security
Automation (CronJobs)
Validation Framework
ImpEx
Workflows
(Exercise) Essential Foundations

Good to Know

Licensing & Versioning
Deployment & Maintenance
SAP Commerce Cloud
Industry-Specific Accelerators
Intelligent Selling Services
GDPR
Webography

Prerequisites

Essential

Fundamental understanding of web technologies and e-commerce concepts

Recommended

None

THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with SAP Inc. This arrangement requires Lumify Work to provide your details to SAP Inc for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.