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SAP Commerce Cloud Business User (C4H320, formerly HY200)

  • Length 3 days
  • Price  $3498 inc GST
Course overview
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Why study this course

In this course, students will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both on-premises and cloud version of SAP Commerce.

The course presents a high-level overview of SAP Commerce Cloud and its important role in the SAP Customer Experience portfolio. Participants will have the opportunity to identify the main out of the box features and perform exercises on how to provide basic configuration in Backoffice, SmartEdit and other administration tools.

This course is based on software release:

  • SAP Commerce Cloud 2205

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What you’ll learn

This course will prepare you to:

  • Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.


SAP at Lumify Work

Develop your SAP empowered employees with Lumify Work. Getting the right skills in place maximises the chance of project success and removes risk. Lumify Work provides a select range of SAP training courses for SAP S/4HANA, SAP HANA, SAP BusinessObjects and more. Lumify Work can work with you to navigate the curriculum and help you create a learning plan that will ultimately boost technology proficiency across your organisation.

Who is the course for?

  • Business Analysts

  • Functional Consultants

  • Project Managers

  • End Users

  • QA managers

  • Testers

Course subjects


  • Major Modules

  • Business & Administration Tools

Product Content Management

  • Catalogs & Products

  • Backoffice Product Cockpit

  • Catalogs, Categories, Products

  • Catalog Management

  • Product Modeling

  • Classification

  • Product Variants

  • (Exercise) Product Content Management

Web Content Management

  • CMS Overview

  • (Exercise) WCM CMS

  • Personalisation

  • (Exercise) WCM Personalisation

  • SAP Commerce Cloud, Composable Storefront


  • Search

  • (Exercise) Search

  • Pricing

  • Cart Features & Checkout Types

  • Promotions & Coupons

  • (Exercise) Promotions

Order Management

  • Payment

  • Basic Order Management Related Features

  • Order Management Services Module

Customer Support

  • Overview

  • Customer Management

  • Order Cancellations & Returns

  • Customer Service Module

  • Fraud Detection

  • (Exercise) Customer Support

B2B Commerce

  • Account Management

  • Organisation Management

  • Catalog, Pricing & Stock

  • Ordering & Checkout

  • PunchOut Support

  • (Exercise) B2B Commerce


  • General Introduction

  • Internal Integration Solutions

  • External Integration Solutions

  • How to Choose?

Essential Foundations

  • Architecture

  • Security

  • Automation (CronJobs)

  • Validation Framework

  • ImpEx

  • Workflows

  • (Exercise) Essential Foundations

Good to Know

  • Licensing & Versioning

  • Deployment & Maintenance

  • SAP Commerce Cloud

  • Industry-Specific Accelerators

  • Intelligent Selling Services

  • GDPR

  • Webography



  • Fundamental understanding of web technologies and e-commerce concepts


  • None


Lumify Work offers certification and training through our partnership with SAP Inc. This arrangement requires Lumify Work to provide your details to SAP Inc for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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