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SAP Commerce Cloud Business User Training (C4H320, formerly HY200)

  • Length 3 days
Course overview
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Why study this course

In this course, students will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both on-premises and cloud version of SAP Commerce.

The course presents a high-level overview of SAP Commerce Cloud and its important role in the SAP Customer Experience portfolio. Participants will have the opportunity to identify the main out of the box features and perform exercises on how to provide basic configuration in Backoffice, SmartEdit and other administration tools.

This course is based on software release:

  • SAP Commerce Cloud 2205

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What you’ll learn

This course will prepare you to:

  • Describe and identify SAP Commerce Cloud features and user interfaces from a functional perspective.


SAP

SAP at Lumify Work

Develop your SAP empowered employees with Lumify Work. Getting the right skills in place maximises the chance of project success and removes risk. Lumify Work provides a select range of SAP training courses for SAP S/4HANA, SAP HANA, SAP BusinessObjects and more. Lumify Work can work with you to navigate the curriculum and help you create a learning plan that will ultimately boost technology proficiency across your organisation.


Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.

Who is the course for?

  • Business Analysts

  • Functional Consultants

  • Project Managers

  • End Users

  • QA managers

  • Testers


Course subjects

Overview

  • Major Modules

  • Business & Administration Tools

Product Content Management

  • Catalogs & Products

  • Backoffice Product Cockpit

  • Catalogs, Categories, Products

  • Catalog Management

  • Product Modeling

  • Classification

  • Product Variants

  • (Exercise) Product Content Management

Web Content Management

  • CMS Overview

  • (Exercise) WCM CMS

  • Personalisation

  • (Exercise) WCM Personalisation

  • SAP Commerce Cloud, Composable Storefront

Commerce

  • Search

  • (Exercise) Search

  • Pricing

  • Cart Features & Checkout Types

  • Promotions & Coupons

  • (Exercise) Promotions

Order Management

  • Payment

  • Basic Order Management Related Features

  • Order Management Services Module

Customer Support

  • Overview

  • Customer Management

  • Order Cancellations & Returns

  • Customer Service Module

  • Fraud Detection

  • (Exercise) Customer Support

B2B Commerce

  • Account Management

  • Organisation Management

  • Catalog, Pricing & Stock

  • Ordering & Checkout

  • PunchOut Support

  • (Exercise) B2B Commerce

Integration

  • General Introduction

  • Internal Integration Solutions

  • External Integration Solutions

  • How to Choose?

Essential Foundations

  • Architecture

  • Security

  • Automation (CronJobs)

  • Validation Framework

  • ImpEx

  • Workflows

  • (Exercise) Essential Foundations

Good to Know

  • Licensing & Versioning

  • Deployment & Maintenance

  • SAP Commerce Cloud

  • Industry-Specific Accelerators

  • Intelligent Selling Services

  • GDPR

  • Webography




Prerequisites

Essential

  • Fundamental understanding of web technologies and e-commerce concepts

Recommended

  • None


THIRD PARTY REGISTRATION

Lumify Work offers certification and training through our partnership with SAP Inc. This arrangement requires Lumify Work to provide your details to SAP Inc for course and/or exam registration purposes.


Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.


Request Course Information

By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.

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Stay ahead of the technology curve

Don’t let your tech outpace the skills of your people

Quality Instructors and Content

Expert instructors with real world experience and the latest vendor-approved in-depth course content.

Partner-Preferred Supplier

Chosen and awarded by the world's leading vendors as preferred training partner.

Ahead of the Technology Curve

No matter your chosen technologies or platforms, we can help you stay one step ahead.


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