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Demystifying Vendor Management

  • Length 2 days
  • Price  $1890 inc GST
Course overview
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Why study this course

Ideal for the IT Professional who needs to achieve the best value from vendor and partner relationships.

In this course, you will learn the skills needed to effectively manage vendors. This course is presented in a workshop format, with lectures, exercises, discussion, and real life examples.

During this course you will also be introduced to the procurement life cycle and the core pillars of successful vendor management.

This session enables organisations to more effectively work with their service providers and their own staff to create long term value and increase ROI from each of their vendor relationships.

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What you’ll learn

  • How to select and retain vendors

  • How to maintain good vendor relationships

  • Types of vendor relationships

  • Signs of relationship deterioration

  • Reporting and measurement approaches

  • Negotiation techniques

Lumify at Lumify Work

Lumify Work is the leading information and communications technology training provider in Australia, New Zealand, and the Philippines. In collaboration with our partners, our team designed and curated courses and masterclasses to enable people with skills in AI, consulting, vendor management, IT Service Management (ITSM), and more.

Who is the course for?

Anyone who interacts with vendors, either as a manager or a user of vendor supplied services.

Course subjects

  • The lifecycle approach to vendor relationships

  • Types of vendor relationships

  • Understanding the vendor and differentiating between organisational and vendor goals

  • Sources of relationship pain

  • Selection, management, and retention of vendors

  • Vendor metrics, balanced scorecards, and reporting

  • Types of vendor agreements

  • Contract types

  • Statements of Work

  • Service Level Agreements

  • Negotiation techniques



Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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