This certification verifies that support professionals in a team lead or supervisor role possess the fundamental management and leadership skills necessary to provide operational support to the organisation and the coaching skills to promote staff development. The support centre team lead serves as the communication link between the team and the manager as well as the first point of internal escalation for the customer.
Support Centre Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team.
This course is designed for support professionals who need to develop fundamental management and leadership skills.
The HDI Certification Exam is included in all HDI public training courses. The exam is undertaken separately by the student within six weeks of completing this course.