This course provides you with the knowledge and skills to deploy, configure and troubleshoot core collaboration and networking technologies. Topics include infrastructure design protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, and Quality of Service (QoS).
Digital courseware: Cisco provides students with electronic courseware for this course. Students who have a confirmed booking will be sent an email prior to the course start date, with a link to create an account via learningspace.cisco.com before they attend their first day of class. Please note that any electronic courseware or labs will not be available (visible) until the first day of the class.
By submitting an enquiry, you agree to our privacy policy and receiving email and other forms of communication from us. You can opt-out at any time.
What you’ll learn
After taking this course, you should be able to:
Describe the Cisco Collaboration solutions architecture
Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronisation and user authentication
Implement Cisco Unified Communications Manager provisioning features
Describe the different codecs and how they are used to transform analog voice into digital streams
Describe a dial plan and explain call routing in Cisco Unified Communications Manager
Describe cloud calling using the on-premises local gateway option through Webex by Cisco
Configure calling privileges in Cisco Unified Communications Manager
Implement toll fraud prevention
Implement globalised call routing within a Cisco Unified Communications Manager cluster
Implement and troubleshoot media resources in Cisco Unified Communications Manager
Implement and troubleshoot Webex Calling dial plan features in a hybrid environment
Deploy the Webex app in a Cisco Unified Communications Manager environment and migrate from Cisco Jabber to Webex app
Configure and troubleshoot Cisco Unity Connection integration
Configure and troubleshoot Cisco Unity Connection call handlers
Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
Analyse traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
Define QoS and its models
Implement classification and marking
Configure classification and marking options on Cisco Catalyst switches
Cisco at Lumify Work
Lumify Work is the largest provider of authorised Cisco training in Australia, offering a wider range of Cisco courses, run more often than any of our competitors. Lumify Work has won awards such as ANZ Learning Partner of the Year (twice!) and APJC Top Quality Learning Partner of the Year.
Stay ahead of the technology curve
Don’t let your tech outpace the skills of your people
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.
Who is the course for?
Students preparing to take the CCNP Collaboration certification
Network administrators
Network engineers
Systems engineers
We can also deliver and customise this training course for larger groups – saving your organisation time, money and resources. For more information, please contact us on 1800 U LEARN (1800 853 276)
Course subjects
Cisco Collaboration Solutions Architecture
Call Signaling over IP Networks
Cisco Unified Communications Manager LDAP
Cisco Unified Communications Manager Provisioning Features
Exploring Codecs
Dial Plans and Endpoint Addressing
Cloud Calling Hybrid Local Gateway
Calling Privileges in Cisco Unified Communications Manager
Toll Fraud Prevention
Globalised Call Routing
Media Resources in Cisco Unified Communications Manager
Webex Calling Dial Plan Features
Webex App
Cisco Unity Connection Integration
Cisco Unity Connection Call Handlers
Collaboration Edge Architecture
Quality Issues in Converged Networks
QoS and QoS Models
Classification and Marking
Classification and Marking on Cisco Catalyst Switches
Lab Outline
Use Certificates
Configure IP Network Protocols
Configure and Troubleshoot Collaboration Endpoints
Troubleshoot Calling Issues
Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
Deploy an IP Phone Through Auto and Manual Registration
Configure Self-Provisioning
Configure Batch Provisioning
Configure Regions and Locations
Implement Endpoint Addressing and Call Routing
Configure Calling Privileges
Implement Toll Fraud Prevention on Cisco Unified Communications Manager
Implement Globalised Call Routing
Configure the Integration Between Unity Connection and Cisco Unified CM
Manage Unity Connection Users
Configure QoS
Prerequisites
Before taking this offering, you should have:
Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment
Cisco e-Learning
Cisco U. subscriptions and Cisco authorised e-learning courses are now available.
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
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