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IT Service Management Professional (ITSMP)

  • Length 3 months
  • Price  $2115 inc GST
  • Inclusions Exam voucher
Course overview
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Why study this course

Digital transformation has altered the IT landscape significantly in the past years. IT service management (ITSM) helps all organisations, regardless of the industry or business sector, provide IT services using the most efficient and economical methods.

With this in mind, Lumify Learn designed the IT Service Management Professional course to provide you with an end-to-end operating model for the creation, delivery and operation of tech-enabled products and services.

As part of the course curriculum, Lumify Learn will introduce you to the IT Infrastructure Library® (ITIL®) and prepare you to take the ITIL 4 Foundation exam. The official eBook and an exam voucher are included.

In this interactive online course, students are guided by experts in the field who mentor them through the entire process, and students have the added advantage of taking the course content at their own pace.

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What you’ll learn

ITIL 4 is the most widely adopted approach for IT service management (ITSM) in the world. This certification will enhance your employment prospects and make your skills more competitive, demonstrating a clear understanding of how to create and deliver services for the modern digital world.

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Lumify Learn at Lumify Work

Lumify Learn makes it possible for anyone, anywhere, to get started in IT. All you need is a laptop and a wifi connection, as all their courses are designed to be studied exclusively online.
Lumify Learn is part of the Lumify Group, helping people master technological change for over three decades.

Who is the course for?

Whether you have worked in IT or are brand new in this space, this course provides comprehensive, practical, and proven guidance for establishing a service management system.

Course subjects

ITIL 4 Foundation

The IT Service Management Professional course is made up of the ITIL 4 Foundation certification, provided through PeopleCert. The course is comprised of the topics outlined below:

  • Overview of Service Management and the introduction to ITIL (Information Technology Infrastructure Library).

  • Introduction to the mentality and culture of how to serve the clients, and the service economy and understand your role in the Service Value Chain.

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

  • The guiding principles of ITIL 4.

  • The four dimensions of Service Management.

  • Key concepts from Lean, Agile, and DevOps, and why these are important to deliver business value.

ServiceNow Module

ServiceNow is a cloud computing platform that offers a range of tools and applications for managing IT services, customer service, and other business operations. It is a single platform that can be used to automate and streamline workflows, improve customer satisfaction, and reduce costs.

ServiceNow is used by a wide range of organisations, including Fortune 500 companies, government agencies, and small businesses.

ServiceNow skills go hand in hand with ITIL knowledge and it’s an excellent addition for the ITIL 4 certification.


  • The course requires no prerequisites; even if you are brand new to the industry, with the right attitude and appetite to learn, you will be able to join the course.

  • While there are no prerequisites for the course, you will need to have access to a laptop or desktop computer with a reliable internet connection.


Lumify Work promotes courses which are delivered by Lumify Learn; both companies are part of the EdventureCo Group. This arrangement requires Lumify Work to provide your details to Lumify Learn for course and/or exam registration purposes.

Terms & Conditions

The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.

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