Too busy at work to attend required training that will normally take you out of the workplace for 3 days? Have you considered undertaking your training after work? We are running evening courses in ITIL® 4 Foundation, that will be delivered over two weeks (6 weeknights in total), with each session running for approximately 3 hours from 6.00pm - 9.00pm AEST/AEDT. Included will be an exam voucher to sit your exam at your convenience.
ITIL is the most widely adopted approach for IT Service Management in the world. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
Our ITIL training is designed to help participants gain an extensive understanding of the ITIL 4 principles and to show how they can improve their work and the work of their organisation as a whole with the ITIL 4 guidance. In addition, the course offers a rich learning experience that helps the participants understand ITIL 4 and relate ITIL to their own work environment. The course will inspire participants to serve as a change champion by sharing and using what they have learned, and continue to learn, about ITIL 4 to lead and mentor others.
This course includes a digital copy of the ITIL 4 Foundation Official Guidance handbook, and is supported by additional learning tools such as post-course reading materials and practical material for reference back in the workplace.
A voucher for the ITIL 4 Foundation Exam is also included.
The ITIL 4 Foundation Exam is an online proctored exam through PeopleCert. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided in the course, and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time after each session to review and consolidate what you’ve learned, to be well prepared for the exam.