This three-day training course in ITIL® 4 Plan, Implement and Control (PIC) is focused on the five practices that support effective planning, deployment, and management of services and assets, and is structured and aligned around the ITIL framework. It is designed to equip professionals with the necessary skills and knowledge to manage change within an organisation and minimise disruption by applying concepts, techniques, and strategies to the change management process. These practices ensure alignment with business objectives, minimise risk, and maximise value of assets through lifecycle management.
The ITIL 4 PIC course is part of the ITIL 4 Practice Manager (PM) designation, which encompasses a set of practice-based modules designed for performing specific work or accomplishing an objective. The practices are also enriched with additional guidance on the capability model based on the ITIL 4 maturity model.
Included with this course are digital copies of the five official guidance publications:
ITIL 4 Change Enablement Practice
ITIL 4 Release Management Practice
ITIL 4 Service Configuration Management Practice
ITIL 4 Deployment Management Practice
ITIL 4 IT Asset Management Practice
This course pricing includes a voucher for the ITIL 4 Plan, Implement and Control (PIC) Exam, which is an online proctored exam through PeopleCert. It is a 90-minute closed book exam consisting of 60 multiple choice questions, with a pass mark of 65% (39/60). Practice exam papers and questions are provided in the course, and reviewed to assist in preparation.
After passing the exam, each student’s certificate will be made available to them via PeopleCert.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam. It is also recommended to use the five official guidance publications for study and exam preparation but note they are not permitted to be used in the exam.